Operations Manager in London

A rapidly developing creative production company is looking for a talented and hungry business operations manager to join their team. Above all, you need to have an entrepreneurial spirit and thrive in an autonomous and empowering environment.

The new role will be working closely with the MD, founder, and Head of Business Operations. The role will cover a wide scope and be entrenched in the overall operations of the company and all its sub-brands. You will work closely with the New York office and be based in their London studio in Shoreditch.

You will create visibility and structure across shared services of the organisation to ensure everyone understands where the company is going and what their role in that journey is. You will introduce and roll out processes and support the leadership team (especially Head of BizOps) to operate more effectively through robust internal systems and reliable information. You will be data-driven and manage dashboards in sales, financial production, and operations, ensuring clear, reliable data accessible that highlights the need for change or improvement.

Scope/Activities

• Work across teams (marketing, sales, finance, production, HR) to ensure alignment of operations, goals, and execution.
• Act as an internal “glue” / “SWAT team”: help unblock team bottlenecks, ensure smooth coordination, and drive initiatives even across departments.
• Manage day-to-day operations: handle administrative tasks, non-production vendor or contractor coordination, employee inquiries, compliance/tracking, etc.
• Administer various tools across teams, managing access, lead onboarding, processes communication and adherence throughout the company.
• Continuously identify inefficiencies across the organisation and iterate on workflows to reduce friction, manual work, and inefficiencies.
• Document, communicate, and train on processes for scaling the business with clarity and accountability.
• Collaborate with each department and consolidate data from all streams to generate weekly, monthly, quarterly reports presenting the overall performance of the company: sales, finance, HR, production, etc.
• Use data to spot trends, flag risks (e.g. overspending, inefficiencies), support forecasting and strategic decision-making.
• Support the head of production in maintaining and presenting production performance monthly.
• Build and maintain real-time financial reports and models across various tools (Scoro, Xero, Joiin, Fathom, Google Sheets, etc).
• Support recruiting, hiring logistics, employment contracts, onboarding docs, and background checks.
• Help ensure compliance with UK and US employment practices.

Requirements

• Experience supporting business operations and with direct exposure to at least one of the following functions: Finance & Reporting, Tools & Processes, HR, General Ops.
• Highly organised, detail-oriented, and proactive.
• Comfortable managing contracts, legal docs, NDAs, and SOWs.
• Tech and AI-savvy: Have implemented automations and are comfortable with tools like Zapier.
• Self-learner: be comfortable testing, figuring out your ways around tools leveraging online training and resources.
• Strong sense of ownership: sees things through, doesn’t drop the ball.

Nice to Have

• Exposure to US operations.
• Based in Shoreditch studio, 4 days onsite with Fridays remote working.
• 10.30 am – 7.30 pm as work closely with US office and client base.