Operations Manager in City of London

A rapidly developing creative production company is looking for a talented and hungry business operations manager to join their team. Above all, you need to have an entrepreneurial spirit and thrive in an autonomous and empowering environment.

The new role will be working closely with the MD, founder, and Head of Business Operations. The role will cover a wide scope and be entrenched in the overall operations of the company and all its sub-brands. You will work closely with the New York office and be based in their London studio in Shoreditch.

You will create visibility and structure across shared services of the organisation to ensure everyone understands where the company is going and what their role in that journey is. You will introduce and roll out processes and support the leadership team (especially the Head of BizOps) to operate more effectively through robust internal systems and reliable information. You will be data-driven and manage dashboards in sales, financial production, and operations, ensuring clear, reliable data accessible that highlights the need for change or improvement.

Design and implement low-code/no-code automations to support operational activities and remove manual repetitive tasks across the board, leveraging tools like Zapier, Make, or n8n. Manual and repetitive tasks are handled by automations, creating more time for people to do what they do best. Processes are facilitated and accelerated by technology. Ensure standards, quality control, and consistency across operations as the company scales, even under dynamic, changing demands.

SCOPE/ACTIVITIES

• Work across teams (marketing, sales, finance, production, HR) to ensure alignment of operations, goals, and execution.
• Act as an internal “glue” / “SWAT team”: help unblock team bottlenecks, ensure smooth coordination, and drive initiatives even across departments.

Operational Management

• Manage day-to-day operations: handle administrative tasks, non-production vendor or contractor coordination, employee inquiries, compliance/tracking, etc.
• Administer various tools across teams, managing access, lead onboarding, processes communication and adherence throughout the company.

Process Design & Automation

• Continuously identify inefficiencies across the organisation and iterate on workflows to reduce friction, manual work, and inefficiencies, especially as the company grows quickly and diversifies into new ventures.
• Document, communicate, and train on processes for scaling the business with clarity and accountability.
• Build dashboards or trackers that reduce manual work for leadership.

Data, Reporting & Business Insights

• Collaborate with each department and consolidate data from all streams to generate weekly, monthly, quarterly reports presenting the overall performance of the company: sales, finance, HR, production, etc.
• Use data to spot trends, flag risks (e.g. overspending, inefficiencies), support forecasting and strategic decision-making.
• Support the head of production in maintaining and presenting production performance monthly.
• Collaborate with the Growth specialist in establishing and maintaining marketing and sales performance reports.

Finance

• Build and maintain real-time financial reports and models across various tools (Scoro, Xero, Joiin, Fathom, Google Sheets, etc).
• Support revenue recognition, expenses, and profitability reconciliation twice monthly.
• Assist in budgeting, forecasting, and strategic financial planning.
• Coordinate accounting partners.

HR & People Ops

• Support recruiting, hiring logistics, employment contracts, onboarding docs, and background checks.
• Build no-code automations and workflows to remove friction and reduce manual work.
• Support HR administration, maintain records of compensation, leave, benefits management, and training progress.
• Help ensure compliance with UK and US employment practices.

REQUIREMENTS

Skills & Experience

• Experience supporting business operations and with direct exposure to at least one of the following functions: Finance & Reporting.
• Working understanding of bookkeeping, P&L, budget tracking, project profitability tracking.
• Building and maintaining financial, operational, and business performance dashboards or trackers.
• Familiar with accounting tools and reporting platforms like Xero, Syft, Joiin, Google Sheets, or other financial/reporting platforms.

Tools & Processes

• Evaluating and improving internal processes — documenting, communicating, and onboarding teams.
• Understands how systems connect and where automation can reduce admin load.

HR

• Recruiting onboarding new team members.
• HR Administration: contracts, benefits administration, compensation tracking.
• Performance Management: reviews cycles, goal setting.
• Managing sensitive documents and maintaining confidentiality.
• Familiar with HRIS and performance management tools.

General Ops

• Comfortable managing contracts, legal docs, NDAs, and SOWs.
• Supports HR processes: hiring logistics, contracts, onboarding docs, employee records.
• Keeps track of entity-level obligations (e.g. insurance, payroll filings, regulatory renewals).

Mindset & Attitude

• Highly organised, detail-oriented, and proactive.
• Not afraid to handle repetitive reporting tasks, but always looking for a way to automate.
• Be comfortable handling ambiguity, shifting priorities, changing scope, and building structure where there isn’t any.
• Can summarise multiple streams of information and communicate clearly with leadership.
• Tech and AI-savvy: Have implemented automations and are comfortable with tools like Zapier and the necessity of breaking down processes into logical steps.
• Versatile and flexible generalist: Be motivated by managing multiple tracks and jump in where needed.
• Pragmatic problem solver with a builder’s mindset (wants to fix/improve systems, not just maintain them).
• Self-learner: be comfortable testing, figuring out your ways around tools leveraging online training and resources.
• Proactively escalate and present progress without waiting for someone to ask the questions.
• Structured and organised, attention to details, from files naming convention to notes, and follow-ups.
• Strong sense of ownership: sees things through, doesn’t drop the ball.

Nice to Have

• Exposure to US operations.
• Based in Shoreditch studio, 4 days onsite with Fridays remote working.
• 10.30 – 7.30 pm as work closely with US office and client base.