At a Glance
- Tasks: Keep projects on track and clients smiling while managing multiple workstreams.
- Company: Dynamic agency in London with a focus on client services.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Collaborative environment with a focus on quality and proactive solutions.
- Why this job: Join a vibrant team and make a real impact on client experiences.
- Qualifications: Experience in project delivery and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Part-organiser, part-relationship builder, you keep projects moving and clients happy. As the engine room of project delivery, you'll own the day-to-day mechanics of smaller projects and key workstreams, while supporting senior team members on larger engagements. Working closely with creative and strategy teams, you bring energy, organisation, and a strong service mindset to craft seamless client experiences.
DISCIPLINE: Client Services
Location: London
Position: Permanent
PROFILE
- Naturally organised: methodical and detail-oriented, you thrive on keeping multiple workstreams running smoothly. Timelines, status updates, and action tracking come naturally to you.
- Relationship focused: you build rapport effortlessly, becoming a reliable point of contact that clients trust. Responsive, polished communication is your default setting.
- Commercially curious: you’re building the instincts that will take you to the next level. Scoping, estimating, tracking—you lean into the numbers to understand how great work gets made profitably.
- Quality obsessed: nothing reaches a senior team member or client without your sharp eye catching it first. You take pride in deliverables being polished and precise.
- Proactively minded: you spot opportunities in client conversations and flag them. You don't wait to be asked—you anticipate what's needed and act.
- Team oriented: whether preparing materials for senior leads, capturing actions in meetings, or briefing creative teams, you support the people around you with energy and reliability.
QUALITIES
- Organised, proactive and solutions-focused
- Builds strong relationships through responsive communication
- Detail-oriented with high standards for quality
- Comfortable juggling multiple projects simultaneously
- Curious about commercial and strategic growth
- Collaborative and eager to support senior team members
KEY SKILLS
- Project delivery experience: experience owning end-to-end delivery on projects, typically managing two to three concurrent workstreams. Agency experience preferred.
- Client communication: confident and polished in client interactions—comfortable preparing materials, attending meetings, capturing actions, and following through.
- Brief writing: ability to brief creative and strategy teams clearly, keeping feedback loops tight and work moving forward.
- Commercial awareness: hands‑on involvement in scoping, estimating, and tracking project budgets. You understand how projects stay profitable.
- Attention to detail: sharp eye for quality‑checking deliverables before they reach senior team members or clients.
- Proposal support: experience contributing to proposal development, taking ownership of clearly defined sections.
- Commercial basis: understands how projects are scoped, budgeted, and tracked and is building fluency in each.
- Stakeholder management: developing the ability to read the room, adapt communication, and earn trust.
- Self‑management: prioritises well, manages own workload, and asks for help at the right moment.
CLIENT MANAGER employer: DesignStudio Group
As a Client Manager in our vibrant London office, you'll thrive in a dynamic work culture that values organisation, collaboration, and proactive problem-solving. We offer a supportive environment where your growth is nurtured through hands-on project delivery experience and opportunities to build strong client relationships. With a focus on quality and commercial awareness, you'll be part of a team that celebrates success and encourages innovation, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CLIENT MANAGER
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the more likely you are to hear about opportunities that aren't even advertised.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it's in an interview or casual chat, let your enthusiasm shine through. Remember, they’re looking for someone who fits into their team culture, so be yourself!
✨Tip Number 3
Prepare for those interviews! Research the company and think about how your skills align with their needs. Have examples ready that showcase your project delivery experience and relationship-building skills. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After an interview or meeting, drop a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great opportunity to reiterate your interest in the role!
We think you need these skills to ace CLIENT MANAGER
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your knack for keeping things organised in your application. We want to see how you manage multiple projects and timelines, so share specific examples of how you've kept everything running smoothly.
Be Relationship-Focused:Since building rapport is key, let us know about your experience in client communication. Share stories that showcase your polished communication style and how you've become a trusted point of contact for clients.
Demonstrate Your Attention to Detail:We love quality-obsessed candidates! In your application, mention how you ensure deliverables are polished and precise. Give us examples of how your sharp eye has caught issues before they reached clients or senior team members.
Show Your Commercial Curiosity:Let us know how you lean into the numbers! Talk about your experience with scoping, estimating, and tracking project budgets. We’re looking for someone who understands how great work gets made profitably, so don’t hold back!
How to prepare for a job interview at DesignStudio Group
✨Show Your Organisational Skills
As a Client Manager, being organised is key. Prepare a few examples of how you've successfully managed multiple projects or workstreams in the past. Highlight your methods for tracking timelines and action items to demonstrate your detail-oriented nature.
✨Build Rapport with Confidence
Since relationship building is crucial, practice your communication skills before the interview. Think of ways to connect with the interviewer by discussing shared interests or experiences. Show that you can be a reliable point of contact by being polished and responsive in your answers.
✨Demonstrate Commercial Awareness
Be ready to discuss your understanding of project budgets and profitability. Bring up any relevant experience you have with scoping and estimating projects. This will show that you're not just focused on delivery but also on the commercial aspects of client management.
✨Emphasise Your Proactive Mindset
Prepare to share instances where you've anticipated client needs or spotted opportunities during conversations. This will illustrate your proactive approach and ability to act without waiting for direction, which is essential for a Client Manager role.
