At a Glance
- Tasks: Lead service design projects, shaping user experiences and driving measurable outcomes.
- Company: Join Designit, a creative hub at the intersection of design, technology, and strategy.
- Benefits: Collaborative environment, meaningful responsibility, and exposure to diverse sectors.
- Other info: Opportunity to mentor junior designers and influence client relationships.
- Why this job: Make a real impact by designing innovative services for ambitious clients.
- Qualifications: 5-8 years in service design with strong expertise in core methods.
The predicted salary is between 60000 - 75000 £ per year.
Location: London, UK
Discipline: Service Design
About Designit & Wipro
Designit, Wipro's experience, innovation, and design business, works at the intersection of creativity, technology, and strategy to help ambitious organisations grow and transform. We take a holistic view of how services work — connecting people, processes, and technology to create experiences that are not only meaningful for users, but operationally sound and commercially viable for the organisations behind them.
The Opportunity
We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle — from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes.
Services today are increasingly shaped by the interplay between human and automated touchpoints — including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels.
At this level, you'll move beyond execution to:
- Shape service strategy and define opportunities for transformation
- Drive quality and consistency across service design deliverables
- Influence client thinking and contribute to relationship and opportunity development
Key Responsibilities
- Lead service design workstreams across discovery, definition, and delivery — ensuring rigour, clarity, and impact at every stage
- Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value
- Translate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeys
- Apply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibility
- Design for services that blend human and automated interactions — including AI-assisted pathways — with clear escalation, quality, and governance considerations
- Facilitate workshops, co-creation sessions, and stakeholder alignment activities that build shared understanding and buy-in
- Collaborate closely with researchers, business designers, experience designers, and engineering teams to ensure seamless, integrated delivery
- Define and articulate design rationale, connecting service design decisions to measurable business and user outcomes
- Contribute to client relationships, presenting work with confidence and identifying opportunities to extend impact
- Support the development of more junior designers through mentoring, knowledge sharing, and leading by example
Experience & Skills
- Approximately 5–8 years' experience in service design, ideally within a consultancy, agency, or complex product environment
- Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping
- Proven ability to synthesise research and complex information into clear, actionable insights and service concepts
- Experience designing across multi-channel services spanning digital, physical, and human touchpoints
- Comfortable facilitating workshops and co-creation sessions with diverse groups — from frontline teams to senior leadership
- Ability to connect service design decisions to business strategy and measurable outcomes
- Confident presenting to and influencing senior stakeholders, making the case for design-led approaches
- Strong understanding of accessibility and inclusive design as core service quality attributes, not afterthoughts
- Familiarity with modern design and collaboration tools (e.g., Figma, FigJam, Miro) and an openness to AI-augmented design workflows
- Experience working in agile, cross-functional delivery environments
- Excellent visual communication, storytelling, and facilitation skills
Educational background in one or more of the following is valued but not essential:
- Service Design, Interaction Design, or a related design discipline
- Business, Strategy, or Management
- Psychology, Sociology, Anthropology, or Human-Computer Interaction
Ways of Working
- A systems thinker — able to see the big picture while managing the detail that makes services work
- Collaborative and generous — working across disciplines and helping teams build shared understanding
- Comfortable with ambiguity — bringing structure and direction to complex, open-ended challenges
- Proactive and accountable — taking ownership of quality and driving work forward with pace and purpose
- Curious about emerging practices — including designing for AI-enabled services, evolving accessibility standards, and new ways of measuring service performance
What We Offer
- The opportunity to shape services for ambitious clients from our London studio
- A role within a collaborative, multidisciplinary team across Europe
- Meaningful responsibility and the chance to influence both client outcomes and Designit's service design practice
- Exposure to a range of sectors and project types
- A culture that values creativity, curiosity, and real-world impact
How to Apply
Please submit your CV and portfolio or case studies (PDF or web). We're particularly interested in seeing how you've designed end-to-end services and the impact your work has had on both users and organisations.
Designit is committed to equal opportunity and fostering an inclusive environment. If you require reasonable accommodation during the application or interview process, please let us know.
Senior Service Designer in Slough employer: Designit
Designit, part of Wipro, is an exceptional employer located in London, offering a vibrant work culture that fosters creativity and collaboration. As a Senior Service Designer, you'll have the opportunity to shape impactful services for ambitious clients while working within a multidisciplinary team that values innovation and real-world impact. With a strong commitment to employee growth, you will benefit from meaningful responsibilities, exposure to diverse projects, and the chance to mentor junior designers, all within a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Slough
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Designit for a Senior Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Designit before they go live!
We think you need these skills to ace Senior Service Designer in Slough
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Designer at Designit, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Designit does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Designit. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Designit.
How to prepare for a job interview at Designit
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Designit, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Designit might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Designit!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Designit is looking for.
