At a Glance
- Tasks: Lead service design projects, shaping user experiences and driving measurable outcomes.
- Company: Join Designit, a creative hub at the intersection of design, technology, and strategy.
- Benefits: Collaborative environment, meaningful responsibility, and exposure to diverse sectors.
- Other info: Opportunity to mentor junior designers and influence client relationships.
- Why this job: Make a real impact by designing innovative services for ambitious clients.
- Qualifications: 5-8 years in service design with strong expertise in core methods.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK
Discipline: Service Design
About Designit & Wipro
Designit, Wipro's experience, innovation, and design business, works at the intersection of creativity, technology, and strategy to help ambitious organisations grow and transform. We take a holistic view of how services work — connecting people, processes, and technology to create experiences that are not only meaningful for users, but operationally sound and commercially viable for the organisations behind them.
The Opportunity
We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle — from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes.
Services today are increasingly shaped by the interplay between human and automated touchpoints — including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels.
At this level, you'll move beyond execution to:
- Shape service strategy and define opportunities for transformation
- Drive quality and consistency across service design deliverables
- Influence client thinking and contribute to relationship and opportunity development
Key Responsibilities
- Lead service design workstreams across discovery, definition, and delivery — ensuring rigour, clarity, and impact at every stage
- Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value
- Translate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeys
- Apply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibility
- Design for services that blend human and automated interactions — including AI-assisted pathways — with clear escalation, quality, and governance considerations
- Facilitate workshops, co-creation sessions, and stakeholder alignment activities that build shared understanding and buy-in
- Collaborate closely with researchers, business designers, experience designers, and engineering teams to ensure seamless, integrated delivery
- Define and articulate design rationale, connecting service design decisions to measurable business and user outcomes
- Contribute to client relationships, presenting work with confidence and identifying opportunities to extend impact
- Support the development of more junior designers through mentoring, knowledge sharing, and leading by example
Experience & Skills
- Approximately 5–8 years' experience in service design, ideally within a consultancy, agency, or complex product environment
- Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping
- Proven ability to synthesise research and complex information into clear, actionable insights and service concepts
- Experience designing across multi-channel services spanning digital, physical, and human touchpoints
- Comfortable facilitating workshops and co-creation sessions with diverse groups — from frontline teams to senior leadership
- Ability to connect service design decisions to business strategy and measurable outcomes
- Confident presenting to and influencing senior stakeholders, making the case for design-led approaches
- Strong understanding of accessibility and inclusive design as core service quality attributes, not afterthoughts
- Familiarity with modern design and collaboration tools (e.g., Figma, FigJam, Miro) and an openness to AI-augmented design workflows
- Experience working in agile, cross-functional delivery environments
- Excellent visual communication, storytelling, and facilitation skills
Educational background in one or more of the following is valued but not essential:
- Service Design, Interaction Design, or a related design discipline
- Business, Strategy, or Management
- Psychology, Sociology, Anthropology, or Human-Computer Interaction
Ways of Working
- A systems thinker — able to see the big picture while managing the detail that makes services work
- Collaborative and generous — working across disciplines and helping teams build shared understanding
- Comfortable with ambiguity — bringing structure and direction to complex, open-ended challenges
- Proactive and accountable — taking ownership of quality and driving work forward with pace and purpose
- Curious about emerging practices — including designing for AI-enabled services, evolving accessibility standards, and new ways of measuring service performance
What We Offer
- The opportunity to shape services for ambitious clients from our London studio
- A role within a collaborative, multidisciplinary team across Europe
- Meaningful responsibility and the chance to influence both client outcomes and Designit's service design practice
- Exposure to a range of sectors and project types
- A culture that values creativity, curiosity, and real-world impact
How to Apply
Please submit your CV and portfolio or case studies (PDF or web). We're particularly interested in seeing how you've designed end-to-end services and the impact your work has had on both users and organisations.
Designit is committed to equal opportunity and fostering an inclusive environment. If you require reasonable accommodation during the application or interview process, please let us know.
Senior Service Designer in London employer: Designit
Designit, part of Wipro, is an exceptional employer located in London, offering a vibrant work culture that fosters creativity and collaboration. Employees benefit from meaningful responsibilities, opportunities for professional growth, and the chance to influence impactful service design projects across various sectors. With a commitment to inclusivity and innovation, Designit provides a supportive environment where designers can thrive and shape the future of services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your thought process, from research to final outcomes. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing answers to common questions and thinking about how your experience aligns with the role. Don’t forget to come up with thoughtful questions to ask your interviewers too!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of getting noticed by our hiring team.
We think you need these skills to ace Senior Service Designer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Senior Service Designer role. Highlight your experience with service design methods and any relevant projects that showcase your skills in mapping service ecosystems and designing user-centred experiences.
Showcase Your Portfolio:Your portfolio is your chance to shine! Include case studies that demonstrate your ability to design end-to-end services. We want to see how you've tackled complex challenges and the impact your work has had on users and organisations.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and how it aligns with the responsibilities of the role. We appreciate clarity and a strong narrative!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Designit!
How to prepare for a job interview at Designit
✨Know Your Service Design Inside Out
Make sure you’re well-versed in core service design methods like journey mapping and ecosystem mapping. Be ready to discuss how you've applied these techniques in your previous roles, as this will show your depth of knowledge and experience.
✨Showcase Your Collaborative Spirit
Since the role involves working with multidisciplinary teams, highlight your experience in facilitating workshops and co-creation sessions. Share specific examples where you’ve built shared understanding among diverse groups, as this will demonstrate your ability to collaborate effectively.
✨Connect Design to Business Outcomes
Prepare to articulate how your design decisions have led to measurable business outcomes. Think of concrete examples where your work has influenced client thinking or contributed to service strategy, as this will resonate well with the interviewers.
✨Stay Curious About Emerging Practices
Familiarise yourself with the latest trends in service design, especially around AI-enabled services and accessibility standards. Showing that you’re proactive and curious about evolving practices will set you apart as a candidate who is not just skilled but also forward-thinking.
