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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage engineer appointments.
- Company: Join a well-established team in a growing company.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real difference by helping customers and supporting engineers.
- Qualifications: Strong communication skills and ability to thrive under pressure.
- Other info: Great opportunity for career growth in a dynamic setting.
The predicted salary is between 23980 - 31600 £ per year.
Salary: £27,976 per year.
Hours: Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month.
Job type: Full-time, permanent. (5-month probation)
Location: Cheam
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.
Responsibilities
- Achieve exceptional standards of customer service and always deliver The Perfect Repair
- Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
- Plan engineers work
- Carry out engineer diary management
- Book service appointments
- Approve engineers' timesheets
- Monitor and action escalation reports
- Support the gas department with administration tasks
Requirements
- Must be able to work in a busy and high-pressured environment
- Must be able to handle challenging calls and remain calm under pressure
- Excellent communication skills at all levels (both written and verbal)
Preferred Experience
- Previous experience in a Customer Service/call Centre role preferred
- Gas/Home maintenance experience preferred, but not essential
- Exceptional customer service skills
- Understanding delivery of best value and continuous improvement
- Good organisational skills
- Demonstrate initiative and a good work ethic
- Openness to learning
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!
Customer Service Operative in Sutton employer: DesignerStudio
Contact Detail:
DesignerStudio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative in Sutton
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. And don’t forget to follow up after applying; a little persistence can go a long way in landing that interview.
We think you need these skills to ace Customer Service Operative in Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled challenging situations and delivered exceptional service in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Operative role. Share specific examples of your communication skills and how you thrive under pressure.
Showcase Your Organisational Skills: Since this role involves diary management and planning, make sure to mention any relevant experience you have in keeping things organised. We love candidates who can juggle multiple tasks efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DesignerStudio
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Operative. Familiarise yourself with tasks like managing engineer diaries and handling customer calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Challenging Scenarios
Since the job involves handling challenging calls, think about potential scenarios you might face. Prepare examples from your past experiences where you successfully managed difficult situations. This will showcase your ability to stay calm under pressure and highlight your exceptional customer service skills.
✨Show Off Your Communication Skills
Excellent communication is key for this role. During the interview, practice clear and concise responses. Use examples that illustrate your verbal and written communication skills, especially in a busy environment. This will help you stand out as a candidate who can effectively interact with customers and colleagues alike.
✨Demonstrate Your Organisational Skills
Being organised is crucial for managing appointments and engineer schedules. Share specific examples of how you've successfully juggled multiple tasks in previous roles. This will reassure the interviewer that you have the initiative and work ethic needed to thrive in a high-pressure environment.
