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- Tasks: Lead ITIL-aligned assessments and deliver impactful recommendations for ITSM practices.
- Company: Dynamic consultancy focused on IT service management excellence.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Make a difference in ITSM by helping organisations improve their service delivery.
- Qualifications: Proven ITIL/ITSM experience and strong stakeholder management skills required.
- Other info: Initial 3-month contract with potential for extension.
The predicted salary is between 4000 - 6000 £ per month.
This is a role to support short-term advisory and assessment engagements.
Responsibilities
- Lead and deliver ITIL-aligned ITSM maturity assessments
- Conduct stakeholder interviews and service reviews
- Assess ITSM practices across people, process, governance, tooling, and metrics
- Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps
- Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness
Required Experience
- Proven experience delivering ITIL / ITSM maturity assessments
- Strong working knowledge of ITIL v3 and/or ITIL 4 practices
- Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
- ITIL 4 Managing Professional or Strategist certification
- Experience working with regulated or professional services clients preferred
- Excellent stakeholder management and documentation skills
Initial contract is 3 months and inside IR35 with potential to extend.
ITSM Consultant in London employer: DesignerStudio
Contact Detail:
DesignerStudio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and real-world applications. Be ready to discuss your experience with ITSM tools like ServiceNow or Jira, and how you've delivered assessments in the past.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your previous roles, highlight specific projects where you conducted maturity assessments or produced executive-level deliverables. This will make you stand out!
✨Tip Number 4
Don't forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace ITSM Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL and ITSM maturity assessments. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on exposure to tools like ServiceNow or Jira!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects where you’ve conducted stakeholder interviews or produced executive-level deliverables.
Showcase Your Certifications: If you’ve got that ITIL 4 Managing Professional or Strategist certification, flaunt it! We love seeing candidates who are committed to their professional development and can bring that knowledge to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at DesignerStudio
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 and ITIL 4 knowledge. Be ready to discuss how you've applied these frameworks in past roles, especially in maturity assessments. This will show that you’re not just familiar with the theory but can also implement it practically.
✨Prepare for Stakeholder Scenarios
Since stakeholder management is key, think of examples where you've successfully engaged with stakeholders. Prepare to discuss how you conducted interviews and service reviews, and be ready to share specific outcomes from those interactions.
✨Showcase Your Tool Experience
Familiarise yourself with the ITSM tools mentioned in the job description, like ServiceNow or Jira Service Management. If you have hands-on experience, be prepared to talk about specific projects where you used these tools and how they contributed to successful ITSM practices.
✨Bring Your Documentation Skills to the Fore
Since producing executive-level deliverables is part of the role, be ready to discuss your documentation skills. Share examples of maturity heatmaps, gap analyses, or roadmaps you've created, and explain how they helped drive decisions or improvements in previous roles.
