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For Companies At a Glance
- Tasks: Assist the Helpdesk team with client queries and job administration.
- Company: Building maintenance company in Dartford, Kent with a supportive team.
- Benefits: Earn £13 an hour, flexible part-time hours, and gain valuable experience.
- Why this job: Join a dynamic team and enhance your communication skills while helping clients.
- Qualifications: Organised, confident on the phone, and able to thrive in a fast-paced environment.
- Other info: Opportunity for holiday cover and potential flexibility in working days.
The predicted salary is between 13 - 16 £ per hour.
Overview
Helpdesk Assistant (Maternity Cover) – Location: Dartford, Kent. Hours: Part-time - 3 days per week (Monday, Wednesday, Thursday) + holiday cover. Salary - £13 an hour. My client is a building maintenance company based in Dartford, Kent, and they are looking to recruit a Helpdesk Assistant to support their Helpdesk and Procurement Team during a period of maternity leave.
Purpose of the Role
To assist the Helpdesk team with the day-to-day management of client queries, job administration, and coordination with engineers and site contacts.
Responsibilities
- Handling day-to-day queries from clients
- Taking inbound phone calls from clients
- Providing clients with regular job updates
- Preparing and sending relevant paperwork
- Ensuring paperwork is completed correctly and uploaded onto the system
- Preparing quotations
- Chasing engineers for paperwork and photographs of completed works
- Calling sites to book in works and liaising with site contacts
- Ensuring schedules are sent with all relevant information
- General administration duties, including filing and organising paperwork
Working Hours
Three days per week (Monday, Wednesday, Thursday). Holiday cover required. Flexibility on working days may be considered, however Wednesday is non-negotiable.
Candidate Profile
This role would suit someone who is organised, confident on the phone, and comfortable working in a fast-paced helpdesk environment.
HelpDesk Assistant in Dartford employer: DesignerStudio
Contact Detail:
DesignerStudio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HelpDesk Assistant in Dartford
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you show up for an interview, drop in some knowledge about their work – it’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves handling client queries over the phone, we recommend doing mock calls with friends. This will help you sound confident and clear when you’re on the job.
✨Tip Number 3
Be ready to showcase your organisational skills. Prepare examples of how you’ve managed multiple tasks or handled busy situations in the past. This will demonstrate that you can thrive in a fast-paced helpdesk environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace HelpDesk Assistant in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Helpdesk Assistant role. We want to see how your skills can help us manage client queries and support our team effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our fast-paced environment. Let us know how your organisational skills and phone confidence will benefit our Helpdesk team.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your communication skills in your application. We love candidates who can convey information clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at DesignerStudio
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Assistant role. Familiarise yourself with the responsibilities listed in the job description, like handling client queries and coordinating with engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves taking inbound calls from clients, practice your phone etiquette. You could role-play with a friend or family member to get comfortable with answering questions and providing updates. Being confident on the phone can really set you apart during the interview.
✨Show Off Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage tasks and prioritise work. Bring examples of how you've successfully handled multiple responsibilities in the past, especially in fast-paced environments. This will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
