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- Tasks: Champion customer-centric strategies and enhance the customer journey.
- Company: Leading manufacturing company in Birmingham with a focus on customer experience.
- Benefits: Competitive salary, collaborative environment, and opportunities for professional growth.
- Why this job: Shape a customer-first culture and drive meaningful change in service delivery.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Unique opportunity to work across teams and improve customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading manufacturing company in Birmingham is seeking a Customer Experience Lead to enhance the customer journey. You will champion customer-centric strategies and collaborate across various teams to ensure satisfaction and quality. This role involves driving improvement projects, resolving issues, and leveraging digital tools to enhance service delivery.
The ideal candidate will have proven experience in customer-facing roles, excellent communication skills, and a strong understanding of supply chain processes. This is a unique opportunity to shape a customer-first culture.
Hybrid CX Lead: Champion the Customer & Drive Change in Birmingham employer: DesignerStudio
Contact Detail:
DesignerStudio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid CX Lead: Champion the Customer & Drive Change in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its customer experience strategies. Show them you’re not just another candidate; demonstrate your passion for enhancing the customer journey and how you can drive change.
✨Tip Number 3
Practice your communication skills! Since this role is all about collaboration and customer interaction, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or mentors to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to keep track of your applications!
We think you need these skills to ace Hybrid CX Lead: Champion the Customer & Drive Change in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for enhancing the customer journey shine through. We want to see how you’ve championed customer-centric strategies in your previous roles and how you can bring that passion to our team.
Highlight Your Collaboration Skills: This role is all about working with different teams, so make sure to showcase your ability to collaborate effectively. Share examples of how you've worked across departments to drive improvement projects and resolve issues in the past.
Demonstrate Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, include specific instances where you’ve successfully resolved customer issues or improved service delivery using digital tools. This will show us you’re ready to drive change!
Tailor Your Application to Us: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our company and this specific role. We love seeing candidates who take the initiative to understand our values and how they align with their own experiences.
How to prepare for a job interview at DesignerStudio
✨Know the Company Inside Out
Before your interview, make sure you research the manufacturing company thoroughly. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Mindset
Prepare specific examples from your past experiences where you've successfully enhanced customer journeys or resolved issues. Highlight how your actions led to improved satisfaction and quality, as this aligns perfectly with the role's focus on championing customer-centric strategies.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your ideas confidently and concisely.
✨Emphasise Your Collaborative Spirit
This role involves working across various teams, so be ready to discuss how you've successfully collaborated in the past. Share examples of how you’ve driven improvement projects by leveraging teamwork and digital tools, showcasing your ability to foster a customer-first culture.
