At a Glance
- Tasks: Welcome and assist guests, ensuring a world-class hospitality experience.
- Company: Join a vibrant team at Bicester Village, known for exceptional service.
- Benefits: Flexible hours, competitive pay, and opportunities to grow in hospitality.
- Other info: Dynamic work environment with a focus on guest satisfaction and cultural awareness.
- Why this job: Be the face of luxury service and create memorable experiences for guests.
- Qualifications: Experience in hospitality or retail, with excellent communication skills.
The predicted salary is between 22000 - 26000 € per year.
The Concierge must demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, across four locations, which surpass our guests’ aspirations, making it special right from the start and doing their utmost to make all guests feel welcome. They must also have a thorough and proven understanding of international guest profiles and a strong cultural awareness, which will enable them to intuitively adapt and vary their style of interaction with guests.
KEY RESPONSIBILITIES:
- Welcome guests at key touch-points either within the Village or at pre-designated, high footfall locations outside.
- Anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner.
- Insightful promotion of all functions within the Village Visitor Centre relating to tourist information and the retail offer.
- Promotion and cross-selling of all added value services associated with the Village.
- Seamlessly operate all added value services.
- Provide knowledgeable insights regarding all Brands and the unique offer/promotions within the Village.
- Engage proactively in building relationships with Village Brands, driving appropriate and relevant footfall.
- Engage in and support hospitality initiatives within the Village Visitor Centre, continuously improving on these to surprise and delight our guests.
- Understand, take personal accountability for and proactively live the Value Retail Vision for ‘world class’ Hospitality and Service.
- Proactively provide feedback and suggestions on any aspect of the delivery of Hospitality or our services, which will enhance the experience of our guests and further raise our performance above their expectations.
- Assist and advise guests with a wider tourism and hospitality offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf and arranging refreshments for them.
- Conversant in all Village operational policies and procedures, communicating these to guests as and when appropriate.
- Own and resolve customer complaint situations in a professional and reassuring manner and in accordance with company policy.
- Compile daily and weekly reports as instructed by the Manager.
- Engage with our CRM programme and achieve sign ups to our database.
The role is not solely inclusive of the tasks listed above.
BACKGROUND & SKILLS:
- Previous experience ideally within the Hospitality, Tourism, Leisure or Retail industries.
- Ability to prioritise and adapt effectively and remain calm under pressure.
- Excellent interpersonal skills, in particular in dealing with international guests, with impact and influence.
- Desire and drive to provide excellent world class hospitality and proven examples of guest experience.
- Sound understanding of retail, tourism and leisure sectors or desire to learn.
- Ability to communicate with a wide range of people, strong stakeholder management, internally and externally.
- Interest in and knowledge of the local area.
- Professional, friendly and approachable manner.
- Computer literate and fully conversant in the full suite of Microsoft Office Applications.
- Good communicator, language skills are desirable.
- Flexibility and availability to work weekends, evenings and Bank Holidays in line with business requirements.
Concierge in London employer: Designer Outlet Shopping Near Dublin Kildare Village
At Bicester Village, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values hospitality and guest satisfaction. Our team members enjoy comprehensive training and growth opportunities, allowing them to develop their skills in a dynamic retail environment while engaging with a diverse international clientele. With a focus on world-class service and a supportive atmosphere, we ensure that every employee feels valued and empowered to make a meaningful impact.
Contact Detail:
Designer Outlet Shopping Near Dublin Kildare Village Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Get to know the company culture before your interview. Research their values and how they treat guests. This will help you tailor your responses and show that you're a perfect fit for their world-class hospitality vibe.
✨Tip Number 2
Practice your interpersonal skills! Role-play with friends or family to simulate guest interactions. The more comfortable you are, the better you'll handle those tricky questions about dealing with international guests.
✨Tip Number 3
Be ready to share examples of how you've gone above and beyond in previous roles. Think of specific situations where you’ve delighted guests or resolved complaints. This shows you’re proactive and committed to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share experiences that highlight your passion for hospitality and guest service.
Tailor Your Application:Make sure to tailor your application specifically for the Concierge role at Bicester Village. Highlight relevant experience in hospitality or tourism, and demonstrate your understanding of international guest profiles and cultural awareness.
Be Specific with Examples:Use specific examples to showcase your skills and experiences. Whether it’s a time you went above and beyond for a guest or how you handled a challenging situation, we love hearing about real-life scenarios that demonstrate your capabilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Designer Outlet Shopping Near Dublin Kildare Village
✨Know Your Guests
Familiarise yourself with the different international guest profiles and their expectations. Research cultural nuances that may affect how you interact with guests, as this will show your understanding of their needs and enhance your ability to provide tailored service.
✨Showcase Your Hospitality Skills
Prepare specific examples from your past experiences where you went above and beyond for a guest. Highlight situations where you resolved complaints or created memorable experiences, as this demonstrates your commitment to world-class hospitality.
✨Be Proactive and Engaging
During the interview, express your enthusiasm for building relationships with guests and brands. Share ideas on how you would promote services and engage with visitors, showing that you’re not just reactive but also proactive in enhancing the guest experience.
✨Stay Calm Under Pressure
Expect situational questions that test your ability to handle stress. Prepare to discuss how you prioritise tasks and maintain composure during busy periods, as this is crucial in a fast-paced environment like Bicester Village.
