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- Tasks: Help customers with their queries and ensure smooth operations in a friendly team.
- Company: Join the UK's largest flooring contractor with a supportive and dynamic culture.
- Benefits: Enjoy competitive salary, generous holiday, health care, and team-building days.
- Other info: Great opportunities for learning and career development in a vibrant environment.
- Why this job: Be part of a growing company where your customer service skills truly matter.
- Qualifications: Strong communication skills and experience in administration are essential.
The predicted salary is between 30785 - 30785 £ per year.
Designer Contracts is the UK’s largest flooring contractor operating across 13 regional facilities. We have been supplying and installing across the nation since 1992 and now employ over 300 staff members with an annual turnover in excess of £40 million. Our valued staff are our key asset. Our continuous success is based on having a loyal, motivated and welcoming team of people with a drive to succeed.
Due to our continued growth we have an exciting opportunity for a Customer Service Administrator to join our friendly team based in Romford.
Salary: £30,785 per annum plus bonus
Type: Permanent, Full Time
Working Pattern: Monday to Friday, 8:30am to 5:00pm
We are looking for a positive and enthusiastic individual with a genuine passion for providing a professional customer service experience. Do you have:
- Excellent customer service, communication and interpersonal skills?
- An ability required to prioritise, multi-task, and manage your time effectively?
If so then we would like to hear from you!
Key areas of responsibilities include:
- Resolving customer care issues in order to prevent their escalation.
- Logging, keying and tracking stock, and identifying and reducing unallocated stock.
- Arranging fittings and work using the fitting diary.
- Liaising with fitters, clients and sites/sales.
- Participating in office duties, such as answering phone calls, managing incoming and outgoing post, and carrying out general housekeeping tasks.
- Ensuring all administration tasks are accurately completed and in line with our compliance standards.
- Utilising a variety of computer programmes to complete tasks efficiently.
Key Requirements:
- Commitment to working well under pressure and as part of a team.
- Articulate, computer-literate, and excellent communication skills.
- Proven experience in an administration role.
Our generous benefits package includes:
- Competitive Bonus
- 32 days holiday including 8 bank holidays
- Additional days leave for long service
- Health care plan provided by Westfield Health
- Life Insurance
- Contributory Pension scheme
- Free on-site parking
- All inclusive and paid for team building days out
- Extensive training programs for ongoing learning and development
- A generous employee discount
Designer Contracts is an equal opportunities employer.
Customer Service Administrator in Romford employer: Designer Contracts
Contact Detail:
Designer Contracts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Romford
✨Tip Number 1
Get to know the company! Research Designer Contracts and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent customer service and interpersonal skills, consider role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences at Designer Contracts. This can give you insider knowledge and might even help you stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Administrator in Romford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about the role and ready to bring a positive attitude to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on your skills in communication, multitasking, and any previous admin roles you've had. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Designer Contracts
✨Know the Company Inside Out
Before your interview, take some time to research Designer Contracts. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your capability and enthusiasm for the role.
✨Practice Time Management Scenarios
Since the job requires prioritising and multitasking, think of situations where you've had to manage multiple tasks under pressure. Be ready to discuss how you organised your workload and what strategies you used to stay on top of everything.
✨Be Ready for Practical Questions
Expect questions that assess your administrative skills and computer literacy. Brush up on common software tools mentioned in the job description and be prepared to discuss how you’ve used them in previous roles. This will show that you’re ready to hit the ground running.