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- Tasks: Lead a dynamic team to deliver exceptional customer service and resolve escalated enquiries.
- Company: Join the UK's largest flooring contractor with a supportive and motivated team.
- Benefits: Enjoy extensive training, competitive bonuses, and 32 days holiday.
- Why this job: Be an inspirational leader and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service; experience is a plus.
- Other info: Great career growth opportunities in a thriving company since 1992.
The predicted salary is between 30000 - 40000 £ per year.
The ideal candidate must be driven and have a genuine passion for providing a professional customer service experience. We are looking for an organised, confident and friendly individual who can be an inspirational manager. This role will include the day to day management of the team as well as handling all escalated enquiries.
Other key areas of responsibilities include:
- Evaluating and reacting to all customer service issues in line with the Company policy
- Ensuring effective communication across the business and our customers
- Monitoring and managing the performance of staff
- Ensuring that the team always give excellent service
- Ensuring that the team is fully compliant with Company procedures
- Coaching, developing, motivating and training staff
- Recruiting when required
- Demonstrating excellent leadership skills and time management skills
- Excellent communication and interpersonal skills
- An ability to prioritise, multi-task, and manage your time effectively
- Excellent organisational skills
- Articulate, friendly, computer-literate and an excellent communicator
- Strong team player
- Previous experience is advantageous but not essential
Designer Contracts is the UK's largest flooring contractor operating across 13 regional facilities. As well as floor covering, the company provides curtains and blinds, furniture and lighting. We have been supplying and installing across the nation since 1992 and now employ over 300 staff members with an annual turnover in excess of £40 million. Our valued staff are our key asset. Our continuous success is based on having a loyal, motivated and welcoming team of people with a drive to succeed.
Benefits:
- Extensive training programs for ongoing learning and development
- Competitive Bonus
- 32 days holiday including 8
Customer Service Supervisor in Norwich employer: Designer Contracts
Contact Detail:
Designer Contracts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Designer Contracts. Check out their social media and website to understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've successfully managed a team or resolved customer issues. Be ready to share these during your interview to demonstrate your skills in coaching and motivating staff.
✨Tip Number 3
Show off your communication skills! During the interview, be articulate and friendly. Remember, they’re looking for someone who can effectively communicate with both the team and customers, so let your personality shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Designer Contracts. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Supervisor in Norwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for customer service shine through. We want to see that you’re not just looking for a job, but that you truly care about providing an excellent experience for our customers.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate candidates who can communicate effectively, so show us your organisational skills right from the start!
Highlight Leadership Experience: If you've got any previous experience in managing teams or handling escalated enquiries, make sure to mention it! We’re looking for someone who can inspire and motivate others, so share examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important information about the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Designer Contracts
✨Know Your Customer Service Inside Out
Make sure you understand the core principles of excellent customer service. Brush up on common customer service scenarios and how to handle them effectively. This will show that you're not just passionate about the role, but also knowledgeable.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team or handled escalated enquiries in the past. Highlight your ability to motivate and develop staff, as this is crucial for the Customer Service Supervisor role.
✨Demonstrate Effective Communication
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, be ready to discuss how you ensure effective communication within a team and with customers.
✨Be Organised and Ready to Multi-task
Think of ways to demonstrate your organisational skills during the interview. You might want to prepare a brief outline of how you would prioritise tasks in a busy environment, showcasing your time management abilities.