At a Glance
- Tasks: Provide top-notch floor fitting skills and support customer service teams.
- Company: Join a progressive flooring company with a strong focus on customer service.
- Benefits: Enjoy 32 days holiday, competitive bonuses, and extensive training programmes.
- Other info: Great career stability with opportunities for growth and team building.
- Why this job: Earn up to £10,000 bonus while working in a friendly team environment.
- Qualifications: High standard of floor fitting skills and efficient manual measuring required.
Due to our continued growth we have an exciting opportunity to join our friendly team based in Norwich.
Job Objective
To provide a high level of fitting skills to support the Installation and Customer service teams. There is opportunity of earning a bonus of up £10,000 per annum when fitting at high volume and when weekends or bank holidays are worked.
Key Responsibilities:
- Must have a high standard of floor fitting skills in all product areas
- Be efficient in manual measuring for all relevant products
- Carry out customer service inspections as required
- Ensure the safe and efficient loading and unloading of vehicles
- Ensure compliance with all company policies and procedures
Other areas of responsibilities include:
- Carrying out remedial or replacement works where required
- Fitting flooring in new build plots where necessary
- Carrying out measures if required
- Maintaining service records and assisting in the service operation
- Carrying out deliveries as directed
- Liaising with the Customer Service Team and co-operating effectively
Designer Contracts is an equal opportunities employer.
The Benefits
- 32 days holiday
- Contributory pension scheme
- Competitive bonus
- Life cover
- Staff discount
- Team Building
- Extensive training programs
- Long Service Rewards
- Health Care Plan
- Free Parking
Customer Service Fitter in Norwich employer: Designer Contracts
As a Sales Manager in the thriving flooring industry, you will join a dynamic team that values innovation and collaboration. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all within a supportive work culture that encourages creativity and success. Located in a vibrant area, we provide a unique environment where your contributions directly impact our business and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Fitter in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Designer Contracts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Designer Contracts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Fitter in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Designer Contracts:Your cover letter is your chance to shine! Tell us why you want to work at Designer Contracts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Designer Contracts!
How to prepare for a job interview at Designer Contracts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
