At a Glance
- Tasks: Support day-to-day visitor operations and enhance the visitor experience at the Design Museum.
- Company: Join the world's leading museum for contemporary design in a vibrant environment.
- Benefits: Competitive salary, generous holidays, and a dynamic work schedule.
- Other info: Opportunity for growth in a creative and fast-paced setting.
- Why this job: Be part of an innovative team that shapes unforgettable visitor experiences.
- Qualifications: Experience in managing teams, rotas, and delivering excellent customer service.
The predicted salary is between 31090 - 31090 £ per year.
The Design Museum is the world's leading museum devoted to contemporary design in every form, from architecture and fashion to graphics, product design and digital innovation. We are looking for an organised and proactive Assistant Operations Manager to join our Visitor Experience team, supporting the effective planning and delivery of day-to-day visitor operations and helping us provide an exceptional experience for everyone who visits the museum.
This is an exciting opportunity for someone with strong operational and people management experience who enjoys managing resources, developing others and delivering excellent customer service in a busy public-facing environment.
About the role
Reporting to the Visitor Experience Operations Manager, you will play a key role in planning and coordinating Visitor Experience operations, including managing staffing rotas, payroll and staffing budgets, while supporting the team to achieve agreed KPIs and commercial objectives. You will line manage the Visitor Contact & Insight Coordinator and undertake regular duty management shifts, helping to ensure the museum operates safely, smoothly and to consistently high standards.
Key areas of focus include:
- Managing Visitor Experience rotas, staffing resources, payroll and staffing budgets.
- Supporting operational planning and identifying opportunities to improve efficiency and visitor experience.
- Line managing and developing the Visitor Contact & Insight Coordinator, with oversight of visitor bookings and enquiries.
- Undertaking duty management responsibilities, including health and safety, security and emergency procedures.
- Leading and coaching the Visitor Experience team to deliver excellent customer service and achieve operational and commercial KPIs.
About you
We are looking for someone who brings:
- Experience managing complex rotas, payroll processes and staffing budgets.
- Experience delivering excellent customer service and leading and motivating customer-facing teams.
- Duty management experience, including responsibility for health and safety and security in a public-facing environment.
- Strong organisational and problem-solving skills, with the ability to prioritise a changing workload and work effectively under pressure.
- Strong communication and interpersonal skills, alongside good financial awareness and experience of working to KPIs.
The complete job description (including the person specification) is available to download on this page.
Terms and Conditions
- Salary: up to £31,090 per annum
- Holidays: 33 days + Christmas Eve (museum closed)
- Hours: 35 hours/5 days per week, on a rota basis, including weekends, evenings, and bank holidays
- Location: on-site, at the Design Museum, Kensington
- Closing date: Sunday 22 November 2026 (midnight)
- Interviews: Wednesday 02, Thursday 03 and Friday 04 December 2026
Assistant Operations Manager employer: DESIGN MUSEUM
The Design Museum in London is an exceptional employer, offering a vibrant work culture that prioritises creativity and collaboration. With a strong focus on employee growth, you will have access to training opportunities and the chance to lead a passionate team dedicated to delivering outstanding visitor experiences. Located in the heart of London, the museum provides a unique environment where your contributions directly enhance the cultural landscape of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Assistant Operations Manager at DESIGN MUSEUM!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like DESIGN MUSEUM or be willing to refer you for that Assistant Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from DESIGN MUSEUM who’s on the lookout for their next Assistant Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Assistant Operations Manager role at DESIGN MUSEUM!
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at DESIGN MUSEUM. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at DESIGN MUSEUM
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at DESIGN MUSEUM. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
