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- Tasks: Drive loyalty program performance and support hotel teams with training and operational initiatives.
- Company: Join a global leader in luxury boutique hotels with a focus on individuality and design.
- Benefits: Enjoy hybrid working, employee discounts, and career development opportunities.
- Why this job: Make a real impact in the hospitality industry while collaborating with an international team.
- Qualifications: Experience in hospitality operations and strong communication skills are essential.
- Other info: Work in a dynamic environment with a commitment to diversity and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
As Coordinator, Loyalty Marketing & Operations, you will play a key role in driving loyalty program performance across participating Design Hotels by executing company strategies and priorities related to Marriott Bonvoy. In this role, you will collaborate closely with member hotels and Marriott teams to plan, coordinate, and execute loyalty operations initiatives. A primary focus of the position is to train, guide, and support hotel teams on all operational aspects of the Marriott Bonvoy program. You are results-driven, highly organized, and an effective communicator, with the ability to clearly educate and engage hotel associates to ensure program understanding and adoption. You will be working cross-functionally with internal and external stakeholders, ensuring the timely, consistent, and on-brand delivery of Marriott Bonvoy-related training and operational support, ultimately driving loyalty performance across Design Hotels' global portfolio.
Tasks & Responsibilities
- Loyalty Operations & Strategy (85%)
- Onboarding & Implementation: Coordinate and potentially deliver (re-)training sessions for new and converting hotels, ensuring smooth integration into Design Hotels and Marriott Bonvoy systems and operations.
- Hotel Support: Support where needed with the hotel-level loyalty program inquiries, providing prompt troubleshooting and resolution.
- Hotel Training: Support the delivery of targeted training to enhance hotel teams' proficiency in Marriott Bonvoy and related systems. Create best practices, job aids and presentations to support knowledge retention.
- Loyalty Program Development: Support initiatives aimed at evolving the loyalty program to drive value for hotels, guests, and Design Hotels.
- Loyalty Program Finances: Guide hotels through reimbursement processes and participate operationally in the annual reimbursement cycle to ensure financial optimization.
- Compliance Audits: Monitor hotel adherence to loyalty program standards and support compliance through regular audits and follow-ups.
- Internal Communications: Contribute to the creation and distribution of internal communications to keep stakeholders informed on loyalty updates and initiatives. Serve as the point of contact for colleagues on all matters related to Loyalty Operations.
- Change Management: Provide internal and external support related to the ongoing revamp of Marriott systems, ensuring smooth adaptation and communication across all stakeholders.
- Landing Page Management: Coordinate the creation and review process for promotional landing pages via the Marriott Bonvoy Offer Platform.
- Performance Tracking: Provide campaign reporting support and assist in tracking KPIs and key metrics to evaluate the success and effectiveness of loyalty initiatives.
- Documentation & Workflow Tools: Maintain internal documentation, templates, and shared tools to streamline loyalty workflows and improve operational efficiency.
Experience & Mindset
- Legal authorization to live and work in the United Kingdom.
- Fluency in English is required; additional language proficiency is an advantage.
- Previous operational experience within one or more Marriott International brands is preferred, particularly in Front Desk Operations and/or Guest Experience roles.
- Demonstrated, hands-on experience with Marriott's Guest Experience Program (GXP).
- Proven experience in training, coaching, and developing associates to deliver exceptional service standards.
- A great experience in the niche market of luxury boutique hotels.
- Hybrid mobile working options.
- Working with a motivated and international team from over 39 countries at the global Headquarters of Design HotelsTM.
- Great benefits at member hotels and brand partners from employee discounts to special offers, including Marriott Explore rates.
- Career development opportunities in an international company.
About Design HotelsTM
Design Hotels GmbH (www.designhotels.com) is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design HotelsTM the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design HotelsTM embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle. The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only. Please send your application without a picture.
Loyalty Operations & Marketing Coordinator (m/f/d) in London employer: Design Hotels AG
Contact Detail:
Design Hotels AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Operations & Marketing Coordinator (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Design Hotels or Marriott. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the Marriott Bonvoy programme. We should be ready to discuss how we can enhance loyalty operations and support hotel teams effectively.
✨Tip Number 3
Showcase our training skills! Think of examples where we've successfully trained or guided others. This will highlight our ability to educate hotel associates on the loyalty programme.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Loyalty Operations & Marketing Coordinator (m/f/d) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with loyalty programs and training. We want to see how your skills align with the role of Loyalty Operations & Marketing Coordinator!
Showcase Your Communication Skills: Since this role involves a lot of collaboration, emphasise your ability to communicate effectively. Share examples of how you've successfully trained or guided teams in the past – we love a good story!
Be Results-Driven: We’re looking for someone who can demonstrate a results-oriented mindset. Include specific achievements or metrics from previous roles that showcase your impact on loyalty program performance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Design Hotels AG
✨Know Your Stuff
Before the interview, dive deep into the Marriott Bonvoy programme and its operations. Familiarise yourself with how loyalty programmes work, especially in the context of luxury boutique hotels. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Training Skills
Since this role involves training hotel teams, prepare examples of how you've successfully trained or coached others in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to guide and support others effectively.
✨Be Results-Driven
Highlight your results-driven mindset by discussing past experiences where you improved performance metrics or operational efficiency. Use specific numbers or outcomes to illustrate your impact, as this aligns perfectly with the expectations for driving loyalty programme performance.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to showcase your communication skills during the interview. This will help you stand out as a strong candidate.
