At a Glance
- Tasks: Provide first-line support and resolve complex incidents in a secure environment.
- Company: Join a leading tech firm dedicated to inclusivity and diversity.
- Benefits: Competitive salary, excellent pension, private healthcare, and share scheme.
- Other info: Mentor junior team members and enjoy excellent career growth opportunities.
- Why this job: Make a real impact while working on critical projects in the defence sector.
- Qualifications: 5+ years in Service Desk, strong troubleshooting skills, and MOD High Level Clearance.
The predicted salary is between 45000 - 55000 £ per year.
Due to the secure nature of this programme, this role is based full-time on the client site in Corsham and requires current MOD High Level Clearance (HLC).
Key Responsibilities
- Provide first‑line support where required, including account creation and user support
- Resolve and manage complex incidents and service requests
- Support and configure ITSM tools including Jira Service Management and Remedy
- Contribute to continual service improvement and process optimisation
- Support ITIL processes including Incident, Problem, Change and Configuration Management
- Produce accurate service reporting and management information
- Communicate effectively with customers and internal stakeholders
- Mentor junior team members and share best practice
Required Qualifications
- Strong Service Desk or End User Support experience
- Excellent troubleshooting skills and solid understanding of IT service management best practices
- Confidence engaging with stakeholders and a passion for delivering excellent customer service
- Current MOD High Level Clearance (HLC)
- 5+ years’ experience in a Service Desk or End User Support role
- ITIL v4 certification or equivalent practical experience
- Experience with ITSM tools such as Jira Service Management
- Knowledge of Active Directory and cloud environments
- Strong understanding of Incident, Request, Problem and Change Management
- Excellent communication and stakeholder management skills
Desirable Skills
- Defence sector experience
- Agile or DevOps experience
- Experience with cloud platforms
- Exposure to automation or scripting
Benefits
We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching). We are committed to inclusivity and building a genuinely diverse community of tech talent.
Senior Service Desk Analyst (DV Security Clearance) in Devizes employer: Descriptionat Cgi
As a Senior Service Desk Analyst based in Corsham, you will join a dynamic team dedicated to delivering exceptional IT support within the defence sector. Our commitment to inclusivity and diversity fosters a collaborative work culture, while our competitive salary, excellent pension scheme, and private healthcare ensure that your well-being is prioritised. With opportunities for professional growth and mentorship, this role not only offers meaningful work but also a chance to contribute to continual service improvement in a secure environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Analyst (DV Security Clearance) in Devizes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Descriptionat Cgi values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Descriptionat Cgi might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Descriptionat Cgi!
✨Direct Apply to Descriptionat Cgi
Let's not forget to apply directly through the Descriptionat Cgi website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Desk Analyst (DV Security Clearance) in Devizes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Descriptionat Cgi.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Descriptionat Cgi. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Descriptionat Cgi
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
