At a Glance
- Tasks: Assess ITSM processes, define PAM integration requirements, and support service modelling.
- Company: Join a leading firm focused on security governance and service integration.
- Benefits: Competitive salary, excellent pension, private healthcare, and share scheme.
- Other info: Hybrid role with travel to Chippenham; UK Security Clearance required.
- Why this job: Make a real impact in IT service management and security governance.
- Qualifications: Experience in ITSM, PAM concepts, and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
Key Responsibilities
- Assess and document current ITSM processes and PAM dependencies.
- Define PAM integration requirements and recommended approaches.
- Produce high‑level integration diagrams and operating model inputs.
- Support service modelling within BMC Remedy and BMC Helix.
- Identify risks, issues, dependencies, and integration constraints.
- Map ITSM processes to PAM audit and compliance requirements.
- Develop MVP recommendations for PAM and ITSM integration.
- Deliver stakeholder briefings and governance engagement activities.
- Define how PAM integrates with ITSM processes, tooling, and governance frameworks.
- Work with stakeholders to assess current service management processes, identify integration gaps, and develop high‑level strategies covering privileged access requests, approvals, audit workflows, break‑glass processes, and ticket correlation.
- Support SACM service modelling activities, develop integration roadmaps, produce operating model artefacts, and help ensure PAM services are aligned with audit, compliance, and reporting requirements.
Required Qualifications
- Experience delivering ITSM, service integration, or security governance initiatives, with a strong understanding of Privileged Access Management and service management processes.
- Comfortable engaging with both technical teams and senior stakeholders.
- Experience with ITSM processes including Incident, Change, Problem, and Request Management.
- Knowledge of Privileged Access Management (PAM) concepts and governance.
- Experience with SACM and service modelling principles.
- Knowledge of BMC Remedy and/or BMC Helix.
- Experience producing process maps, integration designs, and operating models.
- Understanding of APIs, workflow automation, and service integrations.
- Strong stakeholder management and communication skills.
- Experience in regulated, government, or defence environments is desirable.
Benefits
- Competitive salary.
- Excellent pension.
- Private healthcare.
- Share scheme (3.5% + 3.5% matching).
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with travel to Chippenham.
Enterprise Service Integration Architect in Devizes employer: Descriptionat Cgi
As an Enterprise Service Integration Architect, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company offers competitive salaries, excellent pension plans, and private healthcare, alongside a unique share scheme, fostering a culture of collaboration and innovation. Located in Chippenham, this hybrid role allows for flexibility while engaging with both technical teams and senior stakeholders, ensuring your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Service Integration Architect in Devizes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Descriptionat Cgi values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace Enterprise Service Integration Architect in Devizes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Descriptionat Cgi.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Descriptionat Cgi. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Descriptionat Cgi
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
