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- Tasks: Enhance customer experiences and assist with transactions across various channels.
- Company: Leading building society in Worthing with a strong focus on customer service.
- Benefits: Extensive training, supportive environment, and opportunities for personal growth.
- Why this job: Join a team that values customer-first behaviours and make a real difference.
- Qualifications: Strong customer service skills and adaptability to diverse customer needs.
The predicted salary is between 28800 - 43200 £ per year.
A leading building society in Worthing is seeking a Customer Representative to enhance customer experiences across various channels. You will assist with transactions, provide answers to queries, and educate customers on digital banking services.
The ideal candidate should possess strong customer service skills, have a diverse perspective, and be comfortable adapting to various customer needs. Extensive training will be provided, and candidates should be ready to embody the company's customer-first behaviours.
Customer Champion - Branch Banking & Digital Support in Worthing employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Champion - Branch Banking & Digital Support in Worthing
✨Tip Number 1
Research the company and its values before your interview. Knowing their customer-first approach will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle different customer queries or issues, as this will show your adaptability and problem-solving skills.
✨Tip Number 3
Showcase your digital banking knowledge. Familiarise yourself with the latest trends in digital banking so you can confidently educate customers and demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Champion - Branch Banking & Digital Support in Worthing
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Yourself: We value diverse perspectives, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our customer-first culture.
Tailor Your Application: Make sure to tailor your application to the role of Customer Champion. Use keywords from the job description and explain how your experiences align with the responsibilities outlined. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know the Company Inside Out
Before your interview, take some time to research the building society. Understand their values, especially their customer-first approach. This will help you align your answers with what they stand for and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to enhance customer experiences, which is key for this role.
✨Be Ready to Adapt
Since the job involves assisting customers across various channels, be prepared to discuss how you can adapt your communication style to meet different customer needs. Think of specific scenarios where you've successfully adjusted your approach based on the customer's situation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the company measures customer satisfaction. This shows your enthusiasm for the role and helps you understand how you can contribute to their mission.
