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- Tasks: Support customers with transactions, calls, and digital sales in a friendly team environment.
- Company: Nationwide, a leading mutual bank committed to customer service.
- Benefits: Private medical insurance, competitive pension, performance bonuses, and wellness options.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Permanent full-time role with excellent training and career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Worcester, Worcestershire. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
The extras you’ll get:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who.
Customer Representative - Worcester employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Worcester
✨Tip Number 1
Get to know the company! Research Nationwide's values and services so you can show off your knowledge during interviews. It’ll help us see that you’re genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios with customers. We want to see that you can provide first-class service, whether it’s in person or over the phone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website ASAP! If you see this role and think it’s for you, don’t wait around. The sooner you apply, the better your chances are of landing that interview!
We think you need these skills to ace Customer Representative - Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Representative role. We want to see how you can bring value to our team in Worcester!
Show Your Customer Focus: Since this role is all about providing first-class service, don’t forget to showcase any previous customer service experience. We love seeing examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Nationwide!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to provide first-class service, whether in person, over the phone, or online. Be ready to share examples of how you've handled customer interactions in the past.
✨Familiarise Yourself with Nationwide
Do your homework on Nationwide and its values. Knowing about their commitment to the High Street and their approach to customer care will show that you're genuinely interested in the role and align with their mission.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice common customer scenarios, like handling complaints or guiding customers through product applications. This will help you demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training process or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
