At a Glance
- Tasks: Deliver amazing customer experiences in person, over the phone, and online.
- Company: Join a leading bank committed to inclusivity and customer service.
- Benefits: Enjoy 25 days holiday, health perks, and ongoing training.
- Other info: Dynamic branch environment with opportunities for growth and volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Representative, you’ll play a vital role in delivering great customer experiences at our branch. You’ll assist customers in person, over the phone, and online.
About the role
Based at 25 High Road, Wood Green, Greater London.
The position is a 12‑month fixed‑term contract, full‑time (35 hours per week, Monday to Saturday).
Applicants must be within a 45‑minute commute to the branch.
Key responsibilities
- Welcome customers into the branch and take the time to understand their needs.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them.
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Follow processes, spot potential issues and raise concerns where required to protect customers and the bank.
- Play a vital role in keeping face‑to‑face banking meaningful, accessible and respectful.
- Key qualifications
- Experience or passion for working in a customer service environment.
- Patience, empathy and strong people skills to understand customers’ banking needs.
- Ability to work in a fast‑paced environment with shifting priorities.
- Calm under pressure, adaptable, positive mindset.
- Comfortable using technology and digitally savvy.
- Commitment to working as part of a high‑performing team.
- Clear and confident communication, face‑to‑face, phone and digital.
- Ownership and integrity to protect customers and their money.
- Customer‑first behaviours
- Feel what customers feel
- step into their shoes and use their feedback to deepen empathy.
- Say it straight
- speak honestly, using simple language and diverse perspectives.
- Push for better
- challenge the status quo, pursue continuous improvement.
- Get it done
- prioritise impactful work, make decisive, accountable decisions.
Benefits
- 25 days holiday per year, increasing to 30 over time; option to “buy” up to 10 extra days.
- Wellhub access for free and paid health and wellness options.
- Up to 2 days of paid volunteering per year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Competitive pension.
- Life assurance.
- Salary sacrifice benefits.
- London top‑up: £4,100 per annum (pro‑rata).
- Diversity and inclusion
Nationwide is a Disability Confident Level 3 Leader. We strive to support and value every individual, ensuring an inclusive workplace.
- Job information
- Job Identification: 4118
- Location: 25 High Road, Wood Green, Greater London, N22 6BH, GB
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Wood Green
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Description This. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Description This before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative - Wood Green
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Description This:Your cover letter is your chance to shine! Tell us why you want to work at Description This specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Description This!
How to prepare for a job interview at Description This
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
