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- Tasks: Support customers with transactions, calls, and digital services in a dynamic team environment.
- Company: Join Nationwide, the UK's largest building society committed to fairer banking.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No specific experience needed; just a passion for helping others.
- Other info: Full-time role with excellent training and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Wembley, Greater London. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you’ll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top up payment of £2,093 per annum, pro rata
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers’ queries. They are the most important part of our day.
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Customer Representative - Wembley employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Wembley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and how they support their customers. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common customer service scenarios and how you would handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show your personality! When you're in the interview, let your true self shine through. Share personal stories that highlight your customer-first mindset and how you've made a difference in previous roles. Remember, they want to see who you are as a person, not just your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Representative - Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Representative role. Highlight any customer service experience and be specific about how you've made a difference for customers in the past.
Show Your Personality: We want to know who you are beyond your qualifications. Use your cover letter to share your passion for helping customers and how you embody our customer-first behaviours. Let your personality shine through!
Be Prompt with Your Application: Don’t wait until the last minute to apply! We might close the advert early if we get a lot of applications, so get your application in as soon as you can. Remember, the sooner you apply, the better your chances!
Prepare for Online Assessments: Once you apply, you'll need to complete some online assessments. Familiarise yourself with situational judgement tests and numerical assessments. Check out the hints and tips in your candidate hub to help you ace them!
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their values and are ready to put customers at the heart of your work.
✨Practice Common Scenarios
Since the role involves handling various customer queries, practice responding to common scenarios you might face as a Customer Representative. Role-play with a friend or family member to build your confidence in providing solutions and support, whether in person or over the phone.
✨Show Your Digital Savvy
As the role requires comfort with digital tools, be prepared to discuss your experience with online banking or other digital services. Highlight any relevant skills or training you've had, and be ready to explain how you can help customers navigate these tools effectively.
✨Be Ready to Discuss Teamwork
Nationwide emphasises teamwork, so think about times when you've successfully collaborated with others. Be ready to share specific examples of how you contributed to a team goal, especially in customer service settings, to demonstrate your ability to work well with colleagues.
