At a Glance
- Tasks: Help customers with banking needs in person, online, and over the phone.
- Company: Join Nationwide, a trusted name in banking with a focus on customer care.
- Benefits: Enjoy 25 days holiday, health options, and ongoing training.
- Other info: Dynamic team environment with opportunities for growth and volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong people skills and a passion for helping others.
The predicted salary is between 26509 - 28000 £ per year.
Make a meaningful difference for our customers every day as a Customer Representative at Nationwide. The role is permanent, full‑time (35 hours a week, Monday to Saturday) at the Wellington, Somerset branch which is closed to the public on Fridays. You will support customers in person, on the phone and online, managing day‑to‑day transactions and guiding them to suitable banking products. Applicants must be within a 45‑minute commute of the branch. Salary starts at £26,500 from 1 July 2026, with a range of benefits listed below.
Key Responsibilities
- Welcome customers, understand their needs and offer trusted, friendly help with their banking.
- Handle a variety of transactions and queries accurately, keeping customer safety, security and fairness front of mind.
- Guide customers to suitable banking products and services that help them manage their money.
- Work closely with colleagues in a busy branch environment, supporting each other to deliver excellent service even at peak times.
- Follow processes, spot potential issues and raise escalations where necessary to protect customers and the bank.
- Maintain a high standard of customer experience face‑to‑face, over the phone and through digital channels.
What We Expect
- Demonstrated pride in helping customers feel confident, supported and listened to, even when busy or complex.
- Patience, empathy and strong people skills to fully understand customer banking needs.
- Comfortable working in a fast‑paced environment where priorities shift.
- Calm under pressure, adaptable and ready to embrace change with a positive mindset.
- Confidence using technology and digital tools.
- Team player who understands that great customer experiences are built through teamwork.
- Clear and confident communication with customers face‑to‑face, on the phone and digitally.
- Ownership of tasks, acting with care and integrity to protect customers and their money.
Core Behaviours
- Feel what customers feel – empathise with customers, using their feedback to guide decisions.
- Say it straight – communicate honestly and directly, using clear language.
- Push for better – challenge the status quo, drive continuous improvement.
- Get it done – prioritise impactful actions, act decisively and take accountability for outcomes.
Benefits
- 25 days holiday per year (rising to 30) plus up to 10 additional days that can be purchased.
- Wellhub access for a range of health and wellness options.
- Up to 2 days of paid volunteering per year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Competitive pension scheme.
- Life assurance coverage.
- Additional benefits through salary‑sacrifice scheme.
Equal Opportunity
We are an equal‑opportunity employer and welcome applications from people of all backgrounds, including those with disabilities.
Customer Representative - Wellington employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in our Wellington branch. With a strong focus on employee growth, we provide ongoing training, generous holiday allowances, and a range of health and wellness benefits, ensuring our team members feel valued and empowered to make a meaningful impact for our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Wellington
✨Tap into Campus Networks
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✨Get Certified
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We think you need these skills to ace Customer Representative - Wellington
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
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Research and Reflect:Before hitting that 'apply' button on Description This's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Description This
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Description This.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
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✨Network with Industry Professionals
Before your interview, reach out to current or former Description This employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
