At a Glance
- Tasks: Lead investigations and analyse customer complaints to enhance quality metrics.
- Company: Join a leading financial services provider focused on customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on governance and compliance.
- Why this job: Make a real difference in customer journeys and drive impactful improvements.
- Qualifications: Experience in quality assurance and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Nationwide is seeking a Senior Quality Assurance Analyst to oversee complaints analysis, quality metrics and customer outcomes within Business Banking Operations. The role demands leading investigations, providing expert challenge and driving improvements across governance frameworks.
Based at either our Glasgow or Edinburgh office with a hybrid model, you will partner with operational leaders, support end-to-end customer journeys and ensure strong controls while maintaining regulatory compliance.
Senior QA & Risk Analyst - Customer Experience in Warrington employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
