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- Tasks: Lead your team to deliver the best customer experience in our Stretford branch.
- Company: Join Nationwide, a mutual bank committed to fairer finances and community impact.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
You'll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in Stretford, Greater Manchester. This role is a 6 month secondment opportunity working full time, 35 hours per week, Monday to Saturday. You'll need to be within a 45-minute commute of the branch you're applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
The extras you'll get include:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub - access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you'll be doing:
Working on the branch floor alongside your team, you'll make sure they are fully trained and performing at their best. You'll have the confidence to manage a high level of customer expectations and have an in depth knowledge of all our products and services. You'll also be responsible for creating and implementing your branch's business plan. Our branches are always busy, so you'll have to be organised and able to work quickly while still giving the best service. You'll have the support of your management team to help with training and guidance.
About you:
As a minimum requirement you'll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes. You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off. By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever changing requests. It would be nice if you also had previous experience as a branch manager in a retail environment.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent.
- Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Branch Manager- Stretford in Urmston employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager- Stretford in Urmston
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show them you're not just another candidate; you're someone who truly gets what they're about.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or handled a tough situation. Be ready to share these experiences in a way that highlights your skills and aligns with their expectations for a Branch Manager.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. You want to convey that you’re ready to lead a team and provide top-notch customer service right from the get-go.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Branch Manager- Stretford in Urmston
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer-first mindset in your application. We want to see how you've put customers at the heart of your previous roles, so share specific examples that demonstrate this.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the Branch Manager role. We’re looking for leadership and commercial acumen, so make those shine through.
Be Honest and Direct: When answering our quick questions, be straightforward and genuine. We appreciate honesty and clarity, so don’t hesitate to express your thoughts and experiences openly.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, we respond to everyone, so you’ll hear back from us soon after applying.
How to prepare for a job interview at Description This
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Nationwide values. Think of examples from your past experiences where you've demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their culture and are ready to put customers at the heart of your leadership.
✨Showcase Your Leadership Skills
Prepare to discuss your previous experience in managing teams, especially in busy retail environments. Highlight specific instances where you led by example, motivated your team, or improved customer service. This will demonstrate your capability to manage and inspire your branch effectively.
✨Understand the Business Plan
Research how branches operate and think about what a successful business plan looks like. Be ready to share your ideas on how you would create and implement a business plan for the Stretford branch, focusing on customer experience and team performance.
✨Be Ready for Scenario Questions
Anticipate questions that might ask how you would handle specific situations, such as dealing with a dissatisfied customer or managing a high-pressure day. Practising your responses will help you feel more confident and articulate during the interview.
