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- Tasks: Support members with compassionate guidance during important moments in their lives.
- Company: Join a leading customer support team at Nationwide, known for its caring culture.
- Benefits: Enjoy hybrid working, competitive pay, and generous time off.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Collaborative environment with opportunities for personal growth and connection.
The predicted salary is between 28800 - 42000 £ per year.
As a Service Consultant in our Specialist Customer Support team, you’ll be there for our members and their families at moments that really matter. You’ll offer calm, clear guidance whether you’re supporting personal representatives with bereavement notifications or helping families understand the Power of Attorney registration process. Every conversation is an opportunity to make things a little easier, providing compassionate, efficient support and handling sensitive calls with genuine care. It’s all about doing the right thing and delivering a simply brilliant experience for every member, every time.
Role details: This is a full-time role, working 35 hours per week, Monday to Friday 9am-5pm, and one in three Saturdays 9am-12pm with time back in the week. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
Location and collaboration: For this job you’ll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a quarter. If your application is successful, your hiring manager will provide further details on how this works.
Application note: If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Service Consultant in Swindon employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Consultant in Swindon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Service Consultant role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle sensitive situations, like bereavement notifications. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show your passion for customer support! During interviews, share stories that highlight your compassionate approach and problem-solving skills. We want to see how you can make a difference for our members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a positive impact.
We think you need these skills to ace Service Consultant in Swindon
Some tips for your application 🫡
Show Your Compassion: As a Service Consultant, empathy is key. Make sure your application reflects your ability to handle sensitive situations with care. Share examples of how you've supported others in tough times.
Be Clear and Concise: We love straightforward communication! When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for helping others shines through.
Highlight Relevant Experience: Think about your past roles and experiences that relate to customer support. Whether it's handling difficult calls or providing guidance, let us know how you've made a difference in similar situations.
Apply Early!: Don’t wait around! If you’re keen on joining our team, get your application in as soon as possible. We might close the advert early if we get a lot of great applications, so don’t miss out!
How to prepare for a job interview at Description This
✨Understand the Role
Make sure you thoroughly read the job description and understand what being a Service Consultant entails. Familiarise yourself with the key responsibilities, especially around providing compassionate support during sensitive situations like bereavement or legal processes.
✨Show Empathy
During the interview, demonstrate your ability to handle sensitive topics with care. Share examples from your past experiences where you've provided support in difficult situations, highlighting your empathetic approach and how it made a difference.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think of specific instances where you’ve had to navigate challenging conversations and be ready to discuss how you handled them effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company culture. Inquire about how the team collaborates in a hybrid working environment or how they support each other in delivering exceptional member experiences.
