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- Tasks: Monitor and resolve ATM and cash incidents to ensure smooth branch operations.
- Company: Join Nationwide, a leading financial services provider with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer service while tackling complex challenges.
- Qualifications: Strong problem-solving skills and ability to work under pressure.
- Other info: Dynamic role with a focus on teamwork and career development.
The predicted salary is between 36000 - 60000 £ per year.
As a Lead Analyst within the ATM & Cash Service Desk team, based at Nationwide House in Swindon, you will play a critical role in proactively and reactively monitoring and identifying ATM and cash incidents that could impact branch network operations and customer service. You will manage critical operational issues that could impact service availability and customer experience. This includes addressing high-priority incidents, coordinating with suppliers, and ensuring resources are allocated effectively to minimize disruption.
Your focus will be on preventing issues where possible and restoring services quickly under time-sensitive conditions. Operating in a high-pressure environment, you will remain calm and focused while resolving complex operational challenges. This includes coordinating urgent responses, managing risks, and ensuring continuity of critical services. Your ability to think clearly under pressure and deliver swift, effective solutions will be key to success in this role.
This is a 12 month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. Please note, due to the nature of this business area, on-site presence will typically be required more than twice a week and may increase during peak periods.
This role is a full-time position with the following working pattern:
- Week 1: 08.30-15.00 (30 hours)
- Week 2: 08.30-16.30 (35 hours)
- Week 3: 09.00-17.00 + 08.30-13.30 Saturday (40 hours)
The initial training period will be on-site at our Swindon office. Following this there will be the option for hybrid working.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Service Analyst Lead in Swindon employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst Lead in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at Nationwide or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising situational questions. Think about how you'd handle high-pressure scenarios, especially those related to ATM and cash incidents. We want to see your problem-solving skills shine!
✨Tip Number 3
Showcase your calmness under pressure. During interviews, share examples of when you've successfully managed urgent issues. This will highlight your ability to maintain service availability and customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Nationwide.
We think you need these skills to ace Service Analyst Lead in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Analyst Lead role. Highlight your experience with incident management and any relevant skills that show you can handle high-pressure situations. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed operational challenges in the past. We love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Describe situations where you’ve had to think on your feet and deliver quick solutions. This is key for us at StudySmarter, especially in a fast-paced environment like this one.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to keep track of your application and ensure you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Description This
✨Know Your Stuff
Make sure you understand the role of a Service Analyst Lead inside the ATM & Cash Service Desk team. Brush up on your knowledge about ATM operations, incident management, and customer service impact. Being able to discuss specific scenarios or past experiences where you've successfully managed similar challenges will really impress.
✨Stay Calm Under Pressure
Since this role involves handling high-pressure situations, practice how you would respond to urgent incidents. Think of examples from your past where you’ve had to think quickly and deliver effective solutions. Showing that you can remain composed while tackling complex issues will be a big plus.
✨Show Your Team Spirit
This position requires coordination with suppliers and team members, so highlight your teamwork skills. Prepare to discuss how you’ve worked collaboratively in previous roles, especially in crisis situations. Emphasising your ability to allocate resources effectively and support your colleagues will resonate well.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, hybrid working arrangements, and how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
