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- Tasks: Support retail colleagues with ATM and cash incidents in a fast-paced environment.
- Company: Join a customer-focused team at a leading financial services provider.
- Benefits: Hybrid working, supportive team culture, and opportunities for career growth.
- Why this job: Make a real difference every day while developing your skills in a dynamic role.
- Qualifications: Strong problem-solving skills and ability to stay calm under pressure.
- Other info: 12-month secondment with initial training on-site in Swindon.
The predicted salary is between 30000 - 42000 ÂŁ per year.
An exciting opportunity within the ATM & Cash Operations department for an ATM Service Desk Analyst to join a customer‑focused, high‑performing team. This role involves supporting critical services in a fast‑paced environment and contributing to the continued success of operations.
As an ATM Service Desk Analyst, you will be the first point of contact for retail colleagues by assisting them with ATM and cash related incidents. You will have accountability to identify and resolve incidents that could impact service to the branch network and our customers. You will operate in an operational environment where tasks need to be completed to ensure service is restored in the shortest time possible. The ability to remain calm and focused at all times is essential.
Joining the ATM & Cash Operations team means working in a lively environment where your work directly impacts the service we provide to our branches and customers. You’ll be part of a supportive, high‑performing team that thrives on collaboration, problem‑solving, and delivering excellent service. This is a fantastic opportunity to build your career in a role that offers variety, challenge, and the chance to make a real difference every day. Whether you’re resolving incidents or improving processes, your contributions will be valued—and you’ll be supported every step of the way.
Responsibilities- Act as a first point of contact for retail colleagues by assisting them with ATM and Cash related incidents.
- Identify and resolve incidents that have the potential to impact service to the branch network and our customers.
- Work in an operational environment to ensure service is restored in the shortest time possible.
- Remain calm and focused at all times to maintain effective support and service delivery.
This is a 12 month secondment opportunity. Hybrid working where possible; more rewarding relationships supported through our hybrid approach while also encouraging time in the office to solve problems, learn, and stay connected. For this role you will spend at least two days per week, or if part time you will spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. The initial training period will be on-site at our Swindon office, after which hybrid working is available.
Nationwide is committed to redeployment of impacted employees; applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence or a temporary worker, please use your personal email address to submit an application.
Service Analyst (Core) in Swindon employer: Description This
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StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst (Core) in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees in the ATM & Cash Operations team on LinkedIn. A friendly chat can give us insights into the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to incident resolution and customer service. We want to show that we can stay calm under pressure and solve problems efficiently.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, share specific examples of how we've tackled challenges in previous roles. This will highlight our ability to make a real difference every day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in joining the team.
We think you need these skills to ace Service Analyst (Core) in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Analyst role. Highlight your experience with incident resolution and customer service, as these are key aspects of the job. We want to see how you can contribute to our high-performing team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in fast-paced environments. We love candidates who can stay calm under pressure and think on their feet, so let us know how you've done this in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us process your application smoothly. We’re excited to hear from you!
How to prepare for a job interview at Description This
✨Know Your Stuff
Make sure you understand the role of an ATM Service Desk Analyst inside out. Familiarise yourself with common ATM and cash-related incidents, as well as the processes for resolving them. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Stay Calm Under Pressure
Since this role involves working in a fast-paced environment, practice staying calm and focused during your interview. You might be asked how you would handle stressful situations or tight deadlines, so think of examples from your past experiences where you successfully managed pressure.
✨Show Your Team Spirit
This position is all about collaboration and support within a high-performing team. Be prepared to discuss how you've worked effectively in teams before, highlighting your problem-solving skills and your ability to contribute positively to group dynamics.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the challenges they face. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to demonstrate your proactive approach to problem-solving!
