At a Glance
- Tasks: Lead service optimisation initiatives to enhance technology resilience and performance.
- Company: Join Nationwide, a forward-thinking company focused on customer technology and payments.
- Benefits: Enjoy hybrid working, generous home working options, and a supportive team environment.
- Other info: Opportunity for career growth in a collaborative and innovative workplace.
- Why this job: Shape the future of service management and make a real impact in a dynamic role.
- Qualifications: Proven leadership skills in IT service management and a passion for improvement.
The predicted salary is between 63000 - 77000 £ per year.
Customer Technology & Payments is establishing a dedicated Service Optimisation capability to strengthen service resilience, stability and performance across an increasingly complex technology landscape.
In this leadership role, you will work across CIO teams, service management, engineering, service reliability, infrastructure, strategic partners and senior stakeholders to turn operational insight into measurable improvements. This means identifying the right areas of focus, shaping the improvement portfolio, driving governance, tracking progress and making sure benefits are visible.
This role provides the senior orchestration, challenge, structure and service performance insight needed to make improvement activity joined up, prioritised and sustained - CIO and application teams will continue to own delivery outcomes.
This is an opportunity to build a new and enduring capability for Customer Technology & Payments, helping Nationwide move towards a more proactive, preventative and insight-led service management model.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you\'ll spend at least two days per week, or if part time you\'ll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Senior Manager IT Service Management in Swindon employer: Description This
As a Customer Banking Advisor at our Cleckheaton branch, you will be part of a dynamic team that prioritises exceptional customer service and innovative banking solutions. We offer competitive benefits, including annual bonuses and comprehensive training programmes, fostering an environment where employees can thrive and grow in their careers. Join us to experience a supportive work culture that values adaptability and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager IT Service Management in Swindon
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Senior Manager IT Service Management in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Description This.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Description This. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Description This
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
