Product Manager – Customer Outcomes in Swindon

Join us and take the next step in your product management career within our Retail Products team. This is an exciting opportunity to play a key role in shaping the Personal Current Account proposition, with a strong focus on delivering excellent customer outcomes and enhancing the end-to-end customer journey.

You'll gain valuable exposure across the full product lifecycle, helping to understand product performance, identify opportunities for improvement, and drive positive change for our customers. In this role, your focus will be on gathering, analysing and interpreting insights to understand how our products and processes are performing and whether they are delivering good outcomes.

Working closely with a wide range of stakeholders, you'll use data driven recommendations to influence decisions, improve customer experiences and ensure effective ongoing product oversight. We're looking for someone with strong relationship building skills, a proactive and collaborative approach, and the ability to balance independent working with team priorities.

You'll bring a highly analytical and problem-solving mindset, with experience turning complex quantitative and qualitative data into clear, actionable insights. Strong Excel skills and proficiency in PowerPoint and Word will enable you to produce meaningful MI and reporting, while your confidence in presenting findings, leading discussions and highlighting governance considerations will help drive informed decision making across the business.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible.

The extras you’ll get include:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

What you’ll be doing:

Working closely with the Current Account team and colleagues across the Society, you'll play a key role in the day-to-day management, monitoring and governance of our Personal Current Account products. You'll support the development of customer outcome indicators, product performance reporting and wider Run the Business activities, bringing together customer, regulatory and performance insights to create a clear view of how our products are performing.

Representing Current Accounts in cross-functional governance forums, you'll help drive continuous improvement, strengthen reporting and support informed decision-making across the business. Using data, customer insight and analytical thinking, you'll identify trends, emerging risks and opportunities to improve controls, monitoring and customer outcomes.

About you:

We're looking for a naturally curious and analytical individual who enjoys using data and insights to drive improvements and deliver better customer outcomes. As a minimum, we're looking for someone with the following skills:

• Experience supporting product governance, lifecycle management, customer outcome monitoring or control environments within a regulated business.
• Experience working with data, conducting both quantitative and qualitative analysis, generating meaningful insights and providing well considered recommendations.
• A strong numerical and analytical mindset, with excellent problem-solving skills and the ability to interpret complex data for a range of audiences.
• Highly proficient in Excel, with good knowledge of PowerPoint and Word.
• A curious, inquisitive and proactive approach, with the ability to identify issues, uncover opportunities for improvement and challenge existing ways of working.
• An understanding of banking products, Consumer Duty requirements and the importance of identifying, assessing and mitigating potential customer harm.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
• Say it straight - We are brave in speaking out and saying what we think.
• Push for better - We don’t settle for mediocrity, we challenge the status quo.
• Get it done - We prioritise what will have the greatest impact.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.