Manager Portfolio Management and Operations
Swindon, United Kingdom
We are looking for a proactive and organised professional to join Cloud, Digital and Integration (CD&I). This is a varied and fast‑paced role, combining creative colleague communications with hands‑on operational support.
You will bring COO communications to life for CD&I colleagues and use creative thinking to boost engagement and create a positive people environment. At the same time, you will keep the operation running smoothly by coordinating activity, tracking progress and ensuring plans and processes stay on track.
You will also play an important role in improving how the Business Support team works, identifying opportunities to simplify processes and using tools or simple automation to reduce manual effort and increase efficiency.
Reporting to the Senior Business Manager, this role supports CD&I, part of the Group COO function. The team is responsible for the Society’s Core Digital Channels (including Mobile App and Internet Banking), the Middleware estate and Cloud Platforms.
Embracing new technologies, our focus is enriching and improving our customer’s digital experience with new capabilities and improved performance and resilience.
We are happy to consider flexible working approaches to help you perform at your best. For this job you’ll spend at least two days per week, or if part‑time you’ll spend 40% of your working time, based at either our Swindon or London offices.
Responsibilities
A typical day in this role is varied and fast‑paced, focused on helping the CD&I function run smoothly and remain a great place to work. You will bring COO communications to life for CD&I colleagues, using feedback and insight to make sure they reach the right people in the right way. You will use creative thinking to boost engagement and create a positive people environment, where colleagues understand and celebrate the value and impact of their work.
Alongside this, you will support the day‑to‑day running of the function by keeping key activities organised, tracking progress on actions, and ensuring plans and processes are up to date. You will also look for ways to improve how the team works, using tools or simple automation to increase efficiency and reduce manual effort, while working closely with senior colleagues to maintain strong governance and support wider business priorities.
Qualifications
- Experience of using creative thinking to plan and deliver employee communications across channels, to increase colleague understanding and engagement
- Ability to use feedback and culture survey insight to shape clear communication plans that reach the right audiences and improve impact
- Experience of managing a varied workload in a fast‑paced environment, balancing planned activity with reactive business needs and meeting agreed deadlines
- Experience of supporting the smooth running of a function, including tracking actions, maintaining plans and ensuring key processes remain up to date
- Experience of improving ways of working by identifying inefficiencies and using tools or simple automation to reduce manual effort and increase consistency
- Experience of working across teams to deliver outcomes, including coordinating activity, tracking progress and addressing blockers
- Ability to build effective relationships and influence senior stakeholders to maintain strong governance and support wider business priorities
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance‑related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Job Information
- Job Identification 3514
- Apply Before 07/01/2026, 10:55 PM
- Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB
100 Museum Street, London, Greater London, WC1A 1PB, GB
