Invoice Finance Relationship Manager Assistant in Swindon

This is a fantastic opportunity to join the Invoice team, which is a small specialist team within Business Banking. We provide a wide range of businesses with working capital support to aid cash flow and growth. You will play a key role in keeping the Society safe and in supporting our existing Invoice Finance customers and Invoice Finance Relationship Managers.

If you’re passionate about providing great service and willing to do what it takes to make our customers happy, please read on. We are happy to consider flexible working approaches to help you perform at your best. This is a 9-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Glasgow or Leeds.

Responsibilities

• In this role, you’ll have the opportunity to learn about all aspects of Invoice Finance and associated risk management whilst assisting Invoice Finance Relationship Managers with the onboarding of new Invoice Finance customers.
• You’ll complete timely and accurate processing of CHAPS and currency payments and deal with general administration relating to Invoice Finance facilities.
• A critical part of the role will include processing customers’ month-end sales ledger reconciliation returns as part of our wider risk management strategy to help keep us safe.
• You’ll be calculating and updating reserves to ensure accurate funding is available to our customers and interacting with customers for prompt query resolution.
• Working with various banking teams, such as Payment Operations & Finance, you’ll challenge, improve, and streamline existing processes whilst handling multiple tasks and prioritising workload.

About you

• Demonstrable analytical skills
• Ability to learn quickly and able to work as part of a team
• Experience of dealing directly with customers
• Diligence & accuracy
• Strong written and oral communication skills
• A desire to learn and develop
• A self-starter, well organised, and able to work independently on complex tasks and deliver high-quality results
• The ability to work in a fast-paced change environment
• Invoice finance experience

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.