Nationwide is seeking a Quality Control (QC) Squad Lead for its LRM Communications team in Swindon and other UK offices. You will establish and lead a new QC Squad to raise standards across customer communications through reviews, coaching, training and continuous improvement.
You'll work with senior stakeholders across GCC and LRM to ensure messages are clear, compliant and customer-focused, applying behavioural science and best practice to key journeys and support performance development
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Hybrid QC Lead – Customer Communications Excellence in Swindon employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
