Nationwide is recruiting a Performance Analyst to support the Customer Resolutions team in using data to improve member outcomes. The role supports the complaints root cause function, turning insights into actions to prevent recurrence.
You will work in a hybrid model across Nationwide's UK offices, with two days onsite per week at Swindon, Northampton, or Dunfermline, and flexible home-working options where possible.
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Hybrid Performance Analytics & Root-Cause Specialist in Swindon employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
