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- Tasks: Lead property services across 700 sites, ensuring safe and sustainable environments.
- Company: Join Nationwide, a forward-thinking organisation focused on member experience.
- Benefits: Enjoy hybrid working, competitive salary, and generous access to home working.
- Why this job: Make a real impact on customer experience and drive operational excellence.
- Qualifications: Proven leadership skills in property management and a passion for innovation.
- Other info: Flexible working options available to help you thrive in your role.
The predicted salary is between 43200 - 72000 £ per year.
The Head of Property Operations leads the strategic and operational delivery of property services across the Group estate of circa 700 sites (including Branch, Admin sites, Estate Management, Property Operations Governance and Controls), ensuring safe, sustainable, and cost-effective environments that enable business performance and an enhanced customer experience.
This role exists to lead a high-performing team that drives operational excellence, compliance, and innovation in property management, aligned to organisational goals and long-term asset strategies. It ensures the property portfolio is optimised to support evolving ways of working and delivers clear value to colleagues through a tiered service model that reflects operational criticality, business needs, and user experience.
The role ensures that the branch estate evolves in line with member expectations and brand standards, creating environments that are welcoming, accessible, and purposefully designed. This contributes directly to the quality of customer experience, reinforcing our commitment to putting members first in every interaction.
We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Head of Property Operations in Swindon employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Property Operations in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its property operations. Understand their values and how they align with your experience. This will help you showcase how you can contribute to their goals and enhance the customer experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on demonstrating your leadership skills and operational excellence in property management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of putting members first.
We think you need these skills to ace Head of Property Operations in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property management and operational excellence. We want to see how your skills align with our goals at StudySmarter!
Showcase Your Leadership Skills: As the Head of Property Operations, you'll be leading a team. Use your application to demonstrate your leadership style and any successful projects you've managed. We love seeing examples of innovation and compliance in action!
Highlight Your Customer Focus: Remember, we’re all about putting members first! Share experiences where you’ve enhanced customer experience or created welcoming environments. This will show us you understand our commitment to quality service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Description This
✨Know Your Property Operations Inside Out
Make sure you understand the key aspects of property operations, especially in relation to strategic and operational delivery. Familiarise yourself with the specific challenges and innovations in property management that align with the company's goals.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead high-performing teams. Think about times when you've driven operational excellence or compliance, and be ready to discuss how you can inspire a team to achieve similar results.
✨Understand the Customer Experience
Since this role directly impacts customer experience, be prepared to discuss how you would create welcoming and accessible environments. Consider how your previous experiences can translate into enhancing member interactions and satisfaction.
✨Be Ready for Hybrid Working Discussions
As the role involves hybrid working, think about how you can effectively manage a team both in-office and remotely. Be ready to share your thoughts on maintaining team cohesion and productivity in a flexible work environment.
