Economic Crime SME Manager - 24 month secondment/fixed term contract in Swindon

This is an exciting opportunity to join Fraud Operations, part of Protect, where we manage economic crime risks and support customers impacted by fraud. As a key Subject Matter Expert (SME), you’ll play a pivotal role in shaping and delivering strategic change, including major transformation and technology initiatives. You’ll provide expert guidance to internal and external stakeholders, ensuring Fraud Operations is fully prepared for change and that all processes, risks, and constraints are understood.

Your knowledge and influence will help align cross‑functional teams such as Retail Business Transformation and the Chief Operating Office (COO), making you a trusted voice in driving innovation and operational readiness. We are happy to consider flexible working approaches to help you perform at your best. This is a 24 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Northampton, London, Swindon, Sheffield, Dunfermline or Bournemouth office.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application, and if successful your hiring manager will provide further details on how this could work for this specific role.

You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

The extras you’ll get:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up‑to‑date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Annya Burskys and the main recruitment contact is Lorraine Ifil.

What you’ll be doing:

As an Economic Crime SME Manager in Fraud Operations, you’ll play a central role in shaping and delivering ambitious transformation plans. You’ll work closely with senior leadership and collaborate across teams such as WPP, Finance, Retail Business Transformation, and the COO to scope, assess, and implement change. This includes active participation in and delivery of major transformation and technology initiatives like PEGA, alongside driving continuous improvement, enhancing contact strategies, and resolving operational issues.

Your expertise will be critical in validating information and ensuring every change is accurate, effective, and operationally ready, making you a trusted authority throughout the process.

About you:

As a minimum, you will be or have:

• Able to represent Fraud Operations as a trusted SME, supporting ambitious transformation plans by working with cross‑functional teams to deliver change, ensure risks are managed, and guarantee operational readiness
• Deep understanding of current and emerging risks and threats, including authorised and unauthorised fraud, mule activity, and application fraud, with at least solid experience in an SME or investigative capacity
• A strong network of relationships across Nationwide, with proven success in influencing and collaborating with teams such as Workforce Management and Planning, Finance, Transformation, Retail Operations, Risk, and the COO
• Experience in conducting impact assessments, UAT testing, and benefits tracking to support successful delivery of initiatives
• Confident in influencing and presenting to senior leadership, with the ability to persuade and guide decision‑making
• Active participation in and delivery of major transformation and technology changes, ensuring accuracy, readiness, and operational success

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.