At a Glance
- Tasks: Support the team by managing customer communications and ensuring accuracy and brand alignment.
- Company: Join a dynamic company with a focus on customer-centric communication.
- Benefits: Enjoy private medical insurance, competitive pension, and wellness programmes.
- Other info: Hybrid role with opportunities for training and personal development.
- Why this job: Be at the heart of a collaborative squad and make a real impact.
- Qualifications: Strong organisational skills, attention to detail, and a passion for communication.
The predicted salary is between 30000 - 40000 € per year.
This is a 12‑month Fixed Term Contract. The role is hybrid. You will spend at least two days per week in office (or 40 % if part‑time) based at Swindon, London or Bournemouth. If you are aligned to our Glasgow hub you will need to regularly connect with colleagues for collaboration events.
Responsibilities
- Operate at the heart of the squad, reporting to the Squad Manager.
- Support the day‑to‑day work of colleagues, ensuring that every communication is well‑managed and delivered correctly and on time.
- Coordinate with product, risk and distribution teams to keep communications on brand, accurate and approved before they are sent to customers.
- Review and approval of customer communications, managing small changes to keep content, rates and branding correct.
- Work closely with squad members – Squad Lead, peers, communications and delivery consultants, art workers and executives – to deliver communications seamlessly.
- Contribute to a positive squad culture and continuous improvement.
Qualifications
- Positive, continual improvement mindset.
- Superb organisational skills and high standards.
- Exceptional proof‑reading skills and attention to detail.
- Resilience and ability to thrive on change and last‑minute requirements.
- Clear and confident communication with stakeholders.
- Self‑starter, able to manage own work and support others with initiative.
- Passion for creating best‑in‑class customer‑centric communications.
- Experience with workflow management tools such as Adobe Workfront (or ability to learn quickly).
Benefits
- Access to private medical insurance
- A highly competitive pension
- Annual performance‑related bonus
- Training and development opportunities
- Selection of additional benefits through salary sacrifice scheme
- Life assurance
- Wellhub – access to health and wellness programmes
- Up to 2 days of paid volunteering a year
Customer Communications Assistant in Swindon employer: Description This
As a Customer Communications Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and well-being. With access to private medical insurance, a competitive pension, and opportunities for training and development, our company fosters a culture of continuous improvement and collaboration. Located in vibrant hubs across Swindon, London, and Bournemouth, we offer a hybrid working model that promotes work-life balance while encouraging meaningful contributions to customer-centric communications.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Assistant in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. They can give you the inside scoop on the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions and tailoring your answers to highlight your organisational skills and attention to detail. We want to see how you can thrive in a fast-paced environment!
✨Tip Number 3
Show off your passion for customer-centric communications! Bring examples of your previous work or projects that demonstrate your ability to create engaging content. This will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to a positive squad culture.
We think you need these skills to ace Customer Communications Assistant in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Communications Assistant role. Highlight your organisational skills and attention to detail, as these are key for us at StudySmarter.
Show Off Your Communication Skills:Since this role is all about clear communication, don’t shy away from showcasing your writing abilities. Use concise language and proofread your application to ensure it’s error-free – we love a good attention to detail!
Demonstrate Your Team Spirit:We’re all about collaboration here at StudySmarter, so share examples of how you’ve worked well in teams. Mention any experiences where you’ve contributed to a positive culture or helped improve processes.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Description This
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Communications Assistant. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing communications and collaborating with different teams.
✨Show Off Your Organisational Skills
Since this role requires superb organisational skills, be ready to share examples from your past experiences where you successfully managed multiple tasks or projects. Highlight any tools you've used, like workflow management software, to keep things on track.
✨Demonstrate Your Attention to Detail
Proof-reading is key in this position, so prepare to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether it was catching errors in communications or ensuring branding consistency.
✨Embrace Change and Adaptability
This role thrives on change, so be ready to talk about how you've handled last-minute requirements or shifts in priorities in previous jobs. Show that you're a self-starter who can adapt quickly while still supporting your team effectively.
