Business Planning Manager in Swindon

We are looking for a self-motivated Business Planning Manager to join our team. The Remediation Centre of Excellence requires an experienced individual, with strong analytical skills and planning skills with the ability to come up with creative solutions to problems. Do you have a wide span of knowledge across demand management and planning? Do you thrive working in a fast-paced and challenging environment? Do you have an interest in issue investigation and resolution on behalf of our customers? Then a Business Planning Manager role in the Remediation Centre of Excellence could be the role for you!

At Nationwide we aim to get things right first time, but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents through analysis of data and processes to conduct the required remediation for impacted customers.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 32 and 35 hours. This is a 12 month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or Northampton office.

If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

The extras you’ll get include:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

As a Business Planning Manager, you will be responsible for the development and management of the end-to-end demand process across the Remediation Centre of Excellence. This includes tracking and overseeing demand across the projects within our portfolio to our internal supporting teams and coordinating requests to external teams. A key focus is maintaining and improving the Front-Door demand process, ensuring transparency and accuracy in reporting the demand portfolio to senior stakeholders.

The Business Planning Manager is responsible for developing and maintaining a coherent annual development plan for the business area. This involves working closely with the Continuous Improvement team to create a strategy that strengthens end-to-end process capabilities within the Team, ensuring alignment with long-term business objectives and operational efficiency.

Working as part of the Remediation Support Team, the position requires close collaboration with delivery, business analysis, tooling, data and treatment teams. The goal is to enable successful delivery against tight timelines by effectively managing priorities and resolving bottlenecks, navigating challenges to identify the safest and most efficient path to achieving business objectives. The role also encompasses reviewing and managing team Service Level Agreements (SLAs). By monitoring performance, identifying issues, and highlighting areas for improvement, the position ensures that standards are met and processes remain robust.

Stakeholder management is a critical component of the role. Building strong relationships across colleagues within the team and with wider supporting teams is essential to drive collaboration and ensure successful delivery. Clear communication and proactive engagement with stakeholders underpin the ability to meet goals and deliver value effectively.

For this role, you will have:

• Experience of working as a Business Planning Manager/ Demand Manager
• Proven ability to build and maintain relationships across multiple teams and senior stakeholders
• The ability to manage competing priorities, capacity and bottlenecks effectively in a fast-paced environment
• Able to manage the full demand process, including internal and external team coordination
• Experience in managing and improving work demand processes and reporting demand and priorities to Senior Stakeholders
• Skilled in supporting delivery, business analysis, tooling, data and treatment teams to meet tight timelines and priorities
• Strong ability to identify and navigate potential challenges, ensuring they are reported and resolved safely and efficiently
• Experience in reviewing SLAs, monitoring performance, and driving continuous improvement
• Competence in analysing demand data and producing clear, actionable reports

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.