Ask HR Advisor in Swindon

As an AskHR advisor you’ll sit at the heart of the People function. This is a great opportunity to gain experience in an HR environment and gain a broad knowledge of the wider People function.

You’ll get full training and coaching to develop the skills and knowledge needed to provide advice. For those looking for a career move into HR this could be an ideal starting point.

The role is within the People Services team, an evolving, specialist and professional operation which is at the heart of People. We champion great service to our colleagues and deliver progressive People Services through a unique blend of Human and Tech.

This is a 6‑month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up‑to‑date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

What you’ll be doing

You will deliver consistent, high quality professional HR advice and support to employees and line managers via an online helpdesk. This will mean resolving queries, issues and complaints, escalating when you need to. There’s lots of opportunity to collaborate with other teams across the People function to investigate and resolve queries and provide a seamless service to our employees.

You’ll create rapport with employees through written language and tone of voice but also make call‑backs when you need to get to the bottom of, and resolve, more complex queries

About you

You’ll have:

• A genuine passion for providing both a high level of customer service and a great employee experience
• Experience of communicating clearly and simply with people from different backgrounds and at all levels
• Time management skills to juggle conflicting workloads and priorities
• Problem solving skills to diagnose problems, while staying calm under pressure
• The ability to understand complex queries
• Strong attention to detail
• The integrity to manage confidential and sensitive cases
• Previous experience of working to SLA’s
• Awareness of HR policy and employee benefits
• Experience of working with PeopleCloud

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1070
• Apply Before 01/23/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB