Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Virgin Money, helping customers with their banking needs.
- Company: Join a dynamic team at Virgin Money, where customer service is our priority.
- Benefits: Enjoy private medical insurance, a competitive pension, and performance bonuses.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Flexible hours, great team culture, and opportunities for career growth.
The predicted salary is between 25000 - 32000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will build relationships, solve problems, and make a real difference to our customers’ lives.
Responsibilities:
- Welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring.
- Resolving any queries customers may have with their banking and having conversations to understand the needs of customers, allowing you to propose the best solutions for each individual from our broad range of products and services.
- Working with colleagues across our branches and Digital Experience Centre to ensure customers always have the right person to speak to when they need expert advice.
Core Behaviours:
- Feel what customers feel: We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight: We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better: We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done: We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Requirements:
- Experience in a customer service environment and a desire to deliver simply brilliant experiences to customers.
- Natural curiosity to help you offer the best solutions for our customers.
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues.
- A flexible and positive approach to meet customer needs and business demands.
- Drive and enthusiasm to achieve team goals with pace.
- A keen interest in all things digital, with a desire to keep up to date with new technologies.
Benefits:
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance-related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
Customer Consultant - Sunderland employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Sunderland
✨Tip Number 1
Get to know the company! Research Virgin Money and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to deliver exceptional service.
✨Tip Number 3
Show off your digital savvy! Since this role involves helping customers with digital services, be prepared to discuss your experience with technology and how you can help others navigate it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Virgin Money family.
We think you need these skills to ace Customer Consultant - Sunderland
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your ability to empathise and solve problems.
Be Authentic and Direct: When writing your application, be honest and straightforward. We appreciate candidates who can communicate clearly and openly, so don’t be afraid to express your thoughts and perspectives in a way that everyone can understand.
Demonstrate Your Digital Savvy: Since we’re all about helping customers with digital services, show us your enthusiasm for technology! Mention any relevant experience or interest you have in digital tools and how you’ve used them to enhance customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've delivered exceptional service in the past. Think about times when you resolved a customer's issue or went above and beyond to help someone out.
✨Show Your Empathy
Since this role is all about stepping into customers' shoes, prepare to demonstrate your ability to empathise. Have a few stories ready that showcase how you understood a customer's feelings and needs, and how you tailored your approach accordingly.
✨Be Digital Savvy
Familiarise yourself with the digital services offered by Virgin Money. Be prepared to discuss how you can help customers navigate these services and explain their benefits. Showing your enthusiasm for technology will definitely set you apart!
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and directly. During the interview, aim to use straightforward language that everyone can understand. This will not only reflect your communication skills but also align with the company's core behaviours.