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- Tasks: Support customers with transactions and digital services across various channels.
- Company: Join Nationwide, a leading financial services provider with a customer-first approach.
- Benefits: Enjoy private medical insurance, competitive pension, and performance-related bonuses.
- Other info: Part-time role with flexible hours and opportunities for career progression.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: No specific experience required, just a passion for helping others and using digital tools.
The predicted salary is between 26500 - 26500 £ per year.
Swindon, United Kingdom
At Nationwide, a Customer Representative role is designed to support our customers with our great services across all channels – from transactions on the till and handling inbound calls, to supporting product applications through digital sales. Providing first class service in person, via phone and online – you will receive training to excel in all channels. It is an important role within the branch, serving as the gateway to protecting and looking after our customers and working closely as a team.
We need a Customer Representative for our branch on Regent Street in Swindon, Wiltshire. This role is a permanent position working part-time, 24.5 hours per week on Wednesday, Thursday, Friday and Saturday. If this role is advertised as part time, the salary will be pro-rata. You will need to be within a 45-minute commute of the branch you are applying to work in. Outside of this window we encourage you to view other vacancies closer to you. Your training will be based virtually in the branch. The first three weeks are critical – please note that no holiday will be taken during this period. Should we receive a high volume of relevant applications, we may close the advert earlier than the advertised date. From 1 July 2026, the minimum salary for this role will be £26,500.
Benefits
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
What you’ll be doing
As a Customer Representative, you will work on the counter completing transactions and educating customers about our digital services and easier ways to bank with us. Your role may also include dealing with customer queries through our various channels, including online and via the phone. You will build up your knowledge day in day out to ensure you can answer all customer queries. Customers are the most important part of our day, and you will thrive on providing exceptional service.
About you
We’re not just looking for the right experience and skills – we’re also interested in who you are as a person. Our customers are made up of many different kinds of people, and we want our employees to be just as diverse. You should genuinely want to make a difference for our customers, be comfortable using digital tools and applications, and feel confident in guiding them through online banking and our range of services.
Customer First Behaviours
- Feel what customers feel – Step into their shoes, use their feedback and insights to empathise and understand their needs, ensuring every decision starts and ends with the customer in mind.
- Say it straight – Speak honestly and directly, openly sharing diverse perspectives to reach the best conclusions.
- Push for better – Don’t settle for mediocrity; challenge the status quo and take responsibility for continuous improvement.
- Get it done – Prioritise actions that have the greatest impact, act decisively, and hold accountability for delivering brilliant customer outcomes.
Show how these behaviours resonate with you and where you have already demonstrated them.
Customer Representative - Swindon Regent Street employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Swindon Regent Street
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values, especially their focus on customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Representative, you'll be interacting with customers all day. Role-play common scenarios with friends or family to build your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past where you've stepped into someone else's shoes to solve a problem. This aligns perfectly with Nationwide's customer-first behaviours and will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Representative - Swindon Regent Street
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Customer Representative role. Highlight your customer service experience and any familiarity with digital tools, as these are key for us at Nationwide.
Show Your Personality: We want to know who you are beyond your CV! Use your cover letter to showcase your passion for helping customers and how you embody our Customer First Behaviours. This is your chance to let your personality shine through!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key points stand out. We appreciate clarity, so make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they interact with customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you empathised with a customer's situation or went above and beyond to solve their issues. This aligns perfectly with the 'Customer First Behaviours' they're looking for.
✨Practice Digital Proficiency
Since the role involves guiding customers through digital banking, brush up on your digital skills. Be ready to discuss any relevant tools or applications you've used before. You might even want to mention how you can help customers feel comfortable using these services.
✨Emphasise Teamwork and Accountability
As a Customer Representative, you'll be part of a team. Share examples of how you've worked collaboratively in the past and taken responsibility for your actions. Highlighting your ability to work well with others and push for better outcomes will resonate with their values.