Fraud Analyst in Sheffield

You will be joining the Application Fraud Analytics team, who are responsible for the application fraud strategies across all products. The team is responsible for preventing anyone who has had their identity stolen from becoming a victim of fraud, protecting both customers, non-customers and the bank itself.

We are happy to consider flexible working approaches to help you perform at your best. The working hours for this role can be between 32 and 35 hours. This is a 12-month secondment opportunity. At Nationwide, we offer hybrid working wherever possible, bringing colleagues together across our UK wide estate while also supporting generous access to home working. There will be a need to regularly connect with colleagues for collaboration, and in some locations, you’ll be expected to spend at least two days a week, or if part-time, you'll spend 40% of your working time in the office.

If your application is successful, your hiring manager will provide further details on how this works. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

The extras you’ll get:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

What you’ll be doing:

You will be carrying out several activities to keep the bank and our customers safe. This will include the optimisation and monitoring of our fraud detection tools so that we can manage fraud risk within appetite and budget. You will have to do this while balancing operational impact as well as any impact on genuine customer interventions. Furthermore, you will be asked to produce accurate and relevant fraud MI, on a daily, weekly, monthly and quarterly basis, as well as providing analysis to support maintenance, development and investment in fraud defence systems. Lastly, you will have the opportunity to collaborate with a wide range of internal stakeholders.

About you:

The minimum requirements for this role are:

• Practical experience in a fraud or financial crime orientated role
• Knowledge of industry standard fraud systems and data sources (Hunter, TruValidate, Detect, CIFAS)
• Experience with analytical tools such as Excel to develop data driven solutions
• Practical experience producing and creating accurate MI
• Knowledge of fraud risks, threats, and landscape

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.