At a Glance
- Tasks: Lead digital servicing journeys and enhance customer experiences in Business Banking.
- Company: Join Virgin Money, a forward-thinking financial services provider.
- Benefits: Enjoy private medical insurance, competitive pension, and training opportunities.
- Other info: Collaborative environment with a focus on personal and professional growth.
- Why this job: Shape the future of Business Banking with innovative digital solutions.
- Qualifications: Experience in digital product ownership and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
The Senior Product Owner - Business Banking leads the strategy, evolution and end-to-end performance of key digitally-led servicing journeys across Virgin Money Business Banking. You'll provide clear leadership to cross functional teams across product, technology, operations, service design, risk, legal, fraud, financial crime, change and third party partners, shaping digital customer experience and continuously improving servicing outcomes.
Responsibilities
- Own and evolve the Business digital servicing proposition and associated journeys, including Business Internet Banking, Business app and Business brochureware.
- Set the vision, prioritise backlogs, define outcomes, and balance customer, commercial, operational, risk and regulatory considerations.
- Lead end to end customer journey ownership across digital servicing channels, working with teams to understand experiences, identify pain points, shape priorities and ensure delivery aligns with strategic outcomes.
- Collaborate with Product Owners to refine the roadmap and backlog, ensuring effective prioritisation and delivery through Agile squads in line with OKRs and business goals.
- Use a wide range of insight sources-performance data, adoption metrics, customer research, complaints, operational data, regulatory change, competitor insight and market trends-to shape decisions, prioritise improvements and measure outcomes.
- Define and track journey level KPIs and OKRs, driving accountability, performance improvement and tangible outcomes for customers, colleagues and the business.
- Collaborate with stakeholders across Business Banking and the wider enterprise, aligning priorities, managing dependencies and coordinating initiatives for a consistent customer experience across channels.
- Support and coach Product Owners and squad members to share knowledge and drive capability uplift across the domain.
- Demonstrate strong leadership, role model corporate Values and Behaviours, and create an environment where teams perform and deliver at their best.
Qualifications
- Extensive experience as a Product Owner (or similar role) within digital Business Banking or financial services, owning customer facing digital journeys or platforms.
- Deep understanding of Business Banking digital servicing channels (mobile and web), including associated propositions, systems, processes and commercial drivers.
- Strong experience in backlog ownership, prioritisation, roadmap development and Agile delivery within cross functional teams.
- Experience leading end to end customer journeys across digital and assisted channels, with an understanding of both customer facing and operational processes.
- Experience working closely with technology teams, engaging in technical discussions, understanding delivery constraints and translating business needs into requirements.
- Exceptional understanding of risk, regulatory, fraud and financial crime considerations within Business Banking journeys.
- Proven ability to influence and collaborate across matrix organisations, bringing together diverse stakeholders to deliver change.
- Excellent communication skills, able to simplify complex ideas and clearly articulate priorities, trade offs and outcomes.
- Exceptional problem solving skills, with the ability to lead through ambiguity and focus teams on delivering practical, high impact solutions.
- A customer centric mindset with a passion for improving experiences and challenging the status quo.
Benefits
- Access to private medical insurance.
- A highly competitive pension.
- Access to an annual performance related bonus.
- Training and development opportunities.
- Additional benefits through a salary sacrifice scheme.
- Life assurance for peace of mind.
- Wellhub - a range of free and paid health and wellness options.
- Up to 2 days of paid volunteering a year.
Legal Information: Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Job Info: Job Identification: 3369 Apply Before: 07/07/2026, 10:55 PM Locations:177 Bothwell Street, Glasgow, G2 7ER; 83 George Street, Edinburgh, EH2 3ES; 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW; 1 Threadneedle Street, London, Greater London, EC2R 8AY.
Senior Product Journey Owner - Business Banking employer: Description This
At Virgin Money, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Senior Product Journey Owner in Business Banking, you'll benefit from comprehensive training and development opportunities, a competitive pension, and access to private medical insurance, all while working in vibrant locations like Glasgow, Edinburgh, and London. Join us to make a meaningful impact on digital customer experiences and enjoy a supportive environment that encourages personal and professional growth.
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We think this is how you could land Senior Product Journey Owner - Business Banking
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We think you need these skills to ace Senior Product Journey Owner - Business Banking
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