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- Tasks: Analyse data to support vulnerable customers and optimise collections strategies.
- Company: Join a leading bank committed to consumer duty and ethical practices.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and regulatory compliance.
- Why this job: Make a real difference in the lives of vulnerable customers while advancing your career.
- Qualifications: Strong analytical skills with experience in SAS or SQL; background in collections preferred.
The predicted salary is between 45000 - 55000 £ per year.
Responsibilities
The role is responsible for delivering clear, insightful management information and commentary on vulnerable customers across all unsecured Collections and Recoveries portfolios. You will monitor and assess the effectiveness of the Bank’s vulnerable customer strategies, optimising business performance while ensuring positive Consumer Duty outcomes are prioritised. Using data‑led insight, you will segment customers according to their vulnerability needs, circumstances, and desired outcomes, in line with FCA guidance and good practice. The role also involves designing, developing, and implementing compliant vulnerable customer strategies, while promoting and representing the team in cross‑business projects and forums focused on identification and fair treatment of vulnerable customers. Alongside this, you will effectively manage and prioritise your own workload to ensure alignment with both business objectives and regulatory requirements.
Qualifications
- Strong analytical capability, with hands‑on experience using SAS and/or SQL to analyse and interpret data across multiple sources
- A business or numerate degree, and/or equivalent relevant technical or analytical experience
- Proven experience working within a Collections, Recoveries, or debt collection environment
- Demonstrated experience in a Continuous Improvement setting, ideally using test‑and‑learn or champion/challenger methodologies
- Working knowledge of relevant regulatory frameworks, including Financial Conduct Authority (FCA) Consumer Credit Sourcebook (CONC), Consumer Duty
Senior Collections Analyst employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Collections Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills. Since this role requires strong data interpretation, practice explaining how you've used SAS or SQL in past roles. We want to see you shine when discussing your experience with vulnerable customer strategies!
✨Tip Number 3
Showcase your continuous improvement mindset! Be ready to share examples of how you've implemented test-and-learn methodologies in previous positions. This will demonstrate your proactive approach to optimising business performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in the lives of vulnerable customers.
We think you need these skills to ace Senior Collections Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Collections Analyst. Highlight your analytical skills and experience with SAS or SQL, as well as any relevant work in collections or recoveries. We want to see how your background aligns with our needs!
Showcase Your Insights: In your cover letter, share specific examples of how you've used data to drive decisions or improve processes. We love seeing candidates who can demonstrate their ability to turn numbers into actionable insights, especially when it comes to vulnerable customers.
Know the Regulations: Familiarise yourself with the FCA guidelines and Consumer Duty principles. Mentioning your understanding of these frameworks in your application will show us that you’re not just qualified, but also committed to ethical practices in collections.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Description This
✨Know Your Data Inside Out
As a Senior Collections Analyst, you'll be expected to have strong analytical skills. Brush up on your SAS and SQL knowledge before the interview. Be ready to discuss how you've used these tools to analyse data in previous roles, and think of specific examples where your insights led to improved outcomes.
✨Understand Vulnerability Strategies
Familiarise yourself with the current strategies for managing vulnerable customers. Research the FCA guidelines and be prepared to discuss how you would design and implement compliant strategies. Showing that you understand the importance of fair treatment will set you apart.
✨Showcase Continuous Improvement Experience
Highlight your experience in Continuous Improvement settings. Be ready to share examples of how you've applied test-and-learn or champion/challenger methodologies in your past roles. This demonstrates your proactive approach to optimising business performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about how you would handle different situations involving vulnerable customers. Practising these scenarios can help you articulate your thought process clearly during the interview.