Senior Branch Manager - York

You’ll be responsible for one of our largest branches in a key location. If you’ve already proved your worth in a high-profile retail role, motivating people, improving performance and delivering a fantastic customer service – this is your opportunity to show what you can do.

This role is permanent & full time, 35 hours per week, Monday to Saturday.

The extras you’ll get include:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

What you’ll be doing:

• Working in a customer-led culture where all members are provided with the products and services that they need, ensuring all regulatory & operational risk requirements are adhered to.
• Through effective leadership and guidance, supervising, coaching and developing branch staff to deliver their objectives, embedding a culture of continuous improvement in how to deliver the best customer service.
• Acting as a role model for our vision and values, sharing best practice on good customer outcomes both within your branch team as well as within your district/region, always looking to deepen relationships with members and build trust.

About you:

As a minimum requirement you’ll be passionate about providing customers with an excellent customer service and be able to succeed in meeting challenging service benchmarks, making sure all operational and regulatory risks are effectively managed. You’ll be an inspiring people manager with the proven ability to bring out the best in a team through extensive management experience. You will be focused on performance management, utilising your coaching and development skills to add increased value to Nationwide and our members. Previous managerial experience within a retail environment would be desirable.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.