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- Tasks: Support customers with exceptional service across various channels, including in-person and phone.
- Company: Join Nationwide, a leading mutual bank committed to customer care.
- Benefits: Enjoy private medical insurance, competitive pension, and performance bonuses.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full-time role with excellent training and career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Scarborough, North Yorkshire. This branch is a multiskilled location and closed to the public every Tuesday & Thursday. On these closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly Customer, whatever our role.
Employee Benefits:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who.
Customer Representative - Scarborough employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative - Scarborough
✨Tip Number 1
Get to know the company! Research Nationwide's values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Representative and role-play responses. This will help you feel more prepared and show off your problem-solving abilities during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace digital sales, which is key for this role.
We think you need these skills to ace Customer Representative - Scarborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Representative role. Highlight your customer service skills and any relevant experience that shows you can handle transactions, calls, and digital sales like a pro!
Show Your Enthusiasm: Let your passion for helping customers shine through in your application. We want to see that you’re excited about providing first-class service and being part of our team at Nationwide.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Early: Don’t wait until the last minute! If you’re interested in this role, get your application in as soon as possible. We might close the advert early if we receive a lot of applications, so don’t miss out!
How to prepare for a job interview at Description This
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss these scenarios during the interview, as it will demonstrate your ability to handle customer inquiries effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training process, and what success looks like in the role. This shows that you're engaged and eager to learn more about how you can contribute to the branch's success.
✨Dress the Part
Even if the interview is virtual, dress professionally to make a good impression. It sets the tone for the conversation and shows that you take the opportunity seriously. Plus, it can boost your confidence during the interview!
