At a Glance
- Tasks: Support customers in person, over the phone, and online with their banking needs.
- Company: Join a friendly branch team in Rugeley, Staffordshire.
- Benefits: Enjoy 25 days holiday, health options, and ongoing training.
- Other info: Part-time role with excellent career growth opportunities.
- Why this job: Make a real impact from day one while helping customers manage their money.
- Qualifications: No banking experience needed; just a passion for customer service.
The predicted salary is between 26500 - 26500 £ per year.
As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier.
Where you’ll be working
- Branch: Rugeley, Staffordshire
- This is a permanent, part‑time position (15 hours per week, Monday, Thursday and Friday)
- Salary is pro‑rata
- Applicants must be within a 45‑minute commute of the branch
Employment Details
- Permanent, part‑time position (15 hours per week)
- Days: Monday, Thursday & Friday
- Location: Rugeley, Staffordshire
- Salary: pro‑rata, minimum £26,500 per annum from 1 July 2026
- Commute: within 45 minutes of the branch
Benefits
- 25 days holiday per year, increasing to 30 over time; up to 10 additional days can be purchased
- Wellhub access for health and wellness options
- Up to 2 days paid volunteering per year
- Ongoing training and development opportunities
- Annual performance‑related bonus
- Private medical insurance
- Competitive pension scheme
- Life assurance
- Additional benefits through salary sacrifice scheme
Responsibilities
- Welcome customers to the branch and understand their needs, offering trusted, friendly help
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind
- Guide customers through banking products and services that suit them, helping them manage money with confidence
- Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent service at peak times
- Follow processes, spot potential issues and, where necessary, raise concerns to protect customers and the bank
- Maintain the high‑quality face‑to‑face banking experience on the high street
Qualifications
- No banking experience required, but customer service experience or a passion to work in a customer‑focused environment is helpful
- Ability to show pride in helping customers feel confident, supported and listened to, even when busy or complex
- Patience, empathy and strong people skills to understand banking needs
- Comfortable working in a fast‑paced environment with shifting priorities
- Calm under pressure, adaptable and positive mindset about change
- Technologically confident and digitally savvy
- Enjoy working as part of a high‑performing team
- Clear, natural communication with people across all channels
- Ownership and integrity to protect customers and their money
Customer First Behaviours
- Feel what customers feel – step into customers’ shoes and base decisions on their feedback
- Say it straight – speak openly and honestly, sharing diverse perspectives
- Push for better – challenge the status quo and focus on continuous improvement
- Get it done – prioritise high impact actions, be decisive and accountable
Job Info
- Job Identification: 3756
- Apply By: 06/18/2026, 10:55 PM
Customer Representative - Rugeley employer: Description This
As a Customer Representative at our Rugeley branch, you will join a supportive and dynamic team dedicated to delivering exceptional service to our customers. We offer a range of benefits including generous holiday allowances, ongoing training, and opportunities for personal growth, all within a friendly work culture that values collaboration and community engagement. With a commitment to employee well-being and a focus on making a positive impact, this role provides a meaningful career path in the banking sector.
