Customer Representative - Rotherham

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.

This is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Rotherham, South Yorkshire. This role is a 12-month Fixed Term Contract, working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. Within those first few weeks we ask that no holiday is taken.

Benefits

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Responsibilities

What can’t a Customer Representative do? This is the great part of this role – it’s versatile. You may work on the counter completing transactions and educating customers on our digital services, and you may also deal with customer queries through our various channels, including online and via phone. We build up our knowledge day in day out to ensure we can answer all customers’ queries – they are the most important part of our day.

Qualifications

We’re not just looking for experience and skills – we’re also interested in who you are as a person. Why? Because our customers are diverse and we want our employees to reflect that diversity. Are you someone who really wants to make a difference for our customers? As a member of a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all customers’ needs. You need to be comfortable using digital tools and applications. We are the front line in protecting our customers and building our society.

Key Behaviors

• Feel what customers feel – We step into our customers’ shoes, using feedback and insights to empathise with them and understand their needs, so every decision we make starts with customers in mind.
• Say it straight – We are brave in speaking out and saying what we think – honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions.
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done – We prioritise what has the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.