At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Other info: Be part of a culture focused on continuous improvement and teamwork.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 40000 £ per year.
Our Vision: Changing Lives through Education
The Role: You will be responsible for maintaining strong relationships with students and working with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service and communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students, and a proactive, problem-solving mindset.
What the role involves:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and fully understand the support offer at GBS to ensure your students take full advantage.
- Assist with the collection of operational data, and proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Note: this role is not eligible for sponsorship!
Retention Officer (CCCU Greenford) employer: Description This
At CCCU Greenford, we are dedicated to changing lives through education, making us an exceptional employer for those passionate about student support. Our vibrant work culture fosters strong relationships and collaboration, while our commitment to employee growth is reflected in our generous benefits package, including 25 days of annual leave, flexible perks, and a rewarding recognition programme. Join us in a role where your proactive approach can truly make a difference in students' lives, all within a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Officer (CCCU Greenford)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and any recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to express yourself clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for helping students! Think of examples from your past experiences where you've gone above and beyond to support someone. This will demonstrate your commitment to the role and the students you'll be working with.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retention Officer (CCCU Greenford)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for education and helping students shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong communication skills and a proactive mindset, so give us examples that showcase these traits.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Description This
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face at CCCU Greenford. This will help you demonstrate your understanding of their needs and how you can build strong relationships with them.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills. Think about times when you've successfully resolved issues or built rapport with students or customers. Be ready to discuss these experiences in detail during the interview.
✨Demonstrate Problem-Solving Mindset
Think of specific instances where you've proactively identified and resolved problems in a busy operational environment. Share these stories to illustrate your ability to adapt and improve processes, which is crucial for the Retention Officer role.
✨Familiarise Yourself with Policies
Make sure you have a good grasp of the rules and regulations relevant to the faculty and the support services available at GBS. This knowledge will not only impress your interviewers but also show your commitment to helping students navigate their educational journey.
