Nationwide is seeking an Incident Manager to lead Retail Services resilience, coordinating responses to IT and operational incidents, assessing impact and implementing mitigations to protect customers and colleagues.
You’ll build playbooks, drive continuous improvement, and work with technology, operations and supplier teams to reduce disruption while sustaining service and customer experience.
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Retail Services Incident & Resilience Lead (Hybrid) employer: Description This
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Customer Representative in Paignton, you'll enjoy competitive benefits, including generous holiday allowances, ongoing training, and opportunities for community engagement through paid volunteering. Our commitment to fair banking and customer service ensures that you will make a meaningful impact in the lives of our customers while being part of a team that celebrates success and values your contributions.
