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For Companies At a Glance
- Tasks: Build rewarding relationships and support customers with Nationwide's products and services.
- Company: Join a customer-focused team at Nationwide in Peterborough.
- Benefits: Enjoy private medical insurance, competitive pension, and annual bonuses.
- Other info: Opportunities for training, development, and paid volunteering.
- Why this job: Make a real difference by helping customers navigate their financial needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Customer Relationships Manager (CRM) is an exciting, multi‑skilled and customer‑focused role. You’ll build rewarding relationships by supporting customers to access Nationwide’s products and services face‑to‑face in branch, by phone or via video call. This role is permanent, full‑time (35 hours per week, Monday to Saturday) at the Peterborough branch.
What you’ll be doing
- Supporting customers through all channels, you will use Nationwide’s product range to identify their needs, answer enquiries (including complex topics), and refer to specialist advisers when required.
- You will act as an SME within the branch, providing quality customer conversations and supporting vulnerable customers with specialist knowledge.
- Your role requires building rapport, asking the right questions, and explaining products in plain language.
About you
- Relevant experience addressing customer needs via skilled, principle‑based sales processes and holistic customer care.
- Customer service skills in face‑to‑face, telephony, or digital channels.
- Experience in a financial services or a retail customer‑facing role.
- Excellent verbal and written communication skills, able to explain decisions confidently over the telephone and in writing.
- Computer skills and comfort using digital tools, mobile devices, online calculators, and office/database applications for member service needs.
- Organisation, good time‑management and attention to detail in your work.
- Empathy and compassion, building relationships with customers and internal/external stakeholders such as business areas, local groups or community individuals.
Our customer‑first behaviours
- Feel what customers feel – empathy and understanding their needs.
- Say it straight – honest, direct communication.
- Push for better – challenge the status quo and pursue continuous improvement.
- Get it done – prioritise impact, act decisively, and take accountability for delivering brilliant customer outcomes.
Benefits
- Private medical insurance.
- Highly competitive pension.
- Annual performance‑related bonus.
- Training and development to progress your career.
- Additional benefits through our salary sacrifice scheme.
- Life assurance for peace of mind in the event of death.
- Wellhub – health and wellness support.
- Up to 2 days of paid volunteering per year.
Customer Relationships Manager - Peterborough employer: Description This
Contact Detail:
Description This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationships Manager - Peterborough
✨Tip Number 1
Get to know the company inside out! Research Nationwide’s values and products so you can chat confidently about how you can help customers. This shows you’re genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to explain things clearly is key. Try role-playing with a friend to nail down your approach and build that rapport.
✨Tip Number 3
Show off your empathy! Think of examples from your past where you’ve helped customers in tricky situations. This will highlight your ability to connect and support vulnerable customers, which is super important for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for.
We think you need these skills to ace Customer Relationships Manager - Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationships Manager role. Highlight your relevant experience in customer service and how you’ve built relationships in previous roles. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, don’t hold back! Use clear and straightforward language in your application. We’re looking for someone who can explain complex topics simply, just like you would with a customer.
Demonstrate Empathy and Understanding: In your application, share examples of how you’ve shown empathy and understanding towards customers in the past. We value those who can connect with others and support them through their needs, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Don’t miss out on this opportunity!
How to prepare for a job interview at Description This
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in face-to-face and digital interactions. Be ready to share examples of how you've successfully addressed customer needs in previous roles, as this will show your understanding of the importance of empathy and effective communication.
✨Familiarise Yourself with Nationwide's Products
Take some time to research Nationwide’s product range. Understanding their offerings will help you answer questions confidently and demonstrate your ability to identify customer needs effectively during the interview.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this role, practice explaining complex topics in simple terms. You might even want to role-play common customer scenarios with a friend to get comfortable with articulating your thoughts clearly.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in past roles. Highlight instances where you’ve pushed for better solutions or improved processes, as this aligns with the company’s value of challenging the status quo and pursuing continuous improvement.